Assistant Director, Admissions Communications

New York University•New York, NY

86d•$70,000 - $84,700•Onsite

About The Position

The Assistant Director, Admissions Communications, serves as the chief liaison between the Office of Undergraduate Admissions Operations and all applicants for undergraduate admissions. Serve as the primary communication link between NYU and applicants, their families, and their counselors. Oversee the lifecycle of applicant touchpoints. Assist in the development and implementation of policies and procedures to ensure smooth operations and deadlines are met. Implement communication strategies for applicants and newly admitted students and their families. Coordinate the production and dissemination of information via email, phone, and chat. Manage the delivery system and the data integrity of said system, and support activities of other University offices that work directly with prospective and newly admitted students. The Assistant Director plays a pivotal role in reducing barriers to entry by streamlining communications and ensuring the admissions process is navigable, clear, and student-centered. This role supervises a team responsible for application processing and front-line communication with our constituents.

Requirements

Bachelor's Degree
2+ years experience working in an environment with a strong customer service focus.
Knowledge of undergraduate admissions operations and customer service expectations.
Excellent organizational, interpersonal, and communication skills.
Ability to work in a fast-paced, changing environment.
Knowledge of standard office software and CRM software.

Nice To Haves

2+ years Previous work managing customer service functions in a high volume operation.
Familiarity with admissions applications processing and Common Application
Ability to provide high quality responses to inquiries in a rapid manner to all constituents (e.g. university colleagues/fellow administrators, students, parents, counselors, etc.), exercising the highest quality of customer service.

Responsibilities

Serve as the chief liaison between the Office of Undergraduate Admissions Operations and all applicants for undergraduate admissions.
Serve as the primary communication link between NYU and applicants, their families, and their counselors.
Oversee the lifecycle of applicant touchpoints.
Assist in the development and implementation of policies and procedures to ensure smooth operations and deadlines are met.
Implement communication strategies for applicants and newly admitted students and their families.
Coordinate the production and dissemination of information via email, phone, and chat.
Manage the delivery system and the data integrity of said system.
Support activities of other University offices that work directly with prospective and newly admitted students.
Supervise a team responsible for application processing and front-line communication with constituents.