Anthropologie Assistant Department Manager

Urban Outfitters•Brookfield, WI

2d•Onsite

About The Position

The Assistant Department Manager supports service, selling, and business operations to create an engaging and inspiring store environment. The role helps foster community within the team through continued education on brand and store initiatives. As a brand representative, the Assistant Department Manager promotes an inclusive environment and leads by example in delivering extraordinary service. The role supports customer events, leads sales-floor engagement, and helps the team achieve store objectives. It also participates in recruiting, hiring, onboarding, employee development, recognition, and team-building initiatives. The position supports daily store operations, including opening and closing procedures, maintaining store standards, restocking products, facilities or IT issues, shipment and omnichannel fulfillment, visual standards, stock levels, and markdowns. The Assistant Department Manager communicates with leadership and the team about store priorities, customer and staff experiences, training needs, and feedback for the Service and Styling Manager.

Requirements

At least 1 year of retail leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.
Interest in or enthusiasm for the Anthropologie brand.

Responsibilities

Promote a positive, inclusive store environment in line with the SPARKED program.
Lead by example in providing extraordinary service and ensuring customers feel welcome, heard, and valued.
Support customer events that drive brand engagement and connections with the local community.
Lead sales-floor engagement across zones, communicate with the team, and guide them in prioritizing customer experience and store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Support employee development, recognition, and team-building initiatives using brand resources.
Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
Collaborate with partners on shipment and omnichannel fulfillment; support visual standards, stock levels, and markdowns.
Share feedback about team training needs to support scheduling and payroll allocation for sales and brand initiatives.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Communicate with leadership and the team about store objectives, priorities, and brand messages.
Share insights about customer and staff experiences with the Service and Styling Manager.