Assistant Dental Office Manager

Aspen Dental Management • Lafayette, LA

2d

About The Position

Aspen Dental calls this role an Operations Lead. The Assistant Dental Office Manager reports to the Manager and performs daily front-office duties to create positive patient experiences and build trust and loyalty. The role includes an eight-week training program and involves supporting practice operations, patient service, scheduling, insurance and payment processes, and the non-clinical team.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
• Analytical thinking and an emphasis on leveraging data.
• Organized and detail-oriented.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Collaborate with the dental team to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team, verify insurance payments, and support collection while ensuring high-quality care.
• Under the Manager’s direction, supervise and reinforce daily tasks and priorities for the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirmation of patient appointments.
• Verify insurance payments and collections, balance nightly deposits, and process credit cards.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan with match
• Career development and growth opportunities
• Free continuous learning through TAG U
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED