Assistant Dental Office Manager

Aspen Dental Management•Killeen, TX

10h

About The Position

At Aspen Dental, an Assistant Dental Office Manager is called an Operations Lead. The role performs daily front-office tasks and duties to create positive patient impressions and build trust and loyalty. The position reports to the Manager and participates in an eight-week training program. The role supports patient care and practice operations, including appointment scheduling, insurance verification, payment collection, deposits, and credit card processing. Practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc. Duties may vary by location.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
Organized and detail-oriented.

Nice To Haves

College degree preferred.

Responsibilities

Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Collaborate with other members of the dental team to provide exceptional patient care.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and collect payments while ensuring high-quality care.
Under the Manager’s direction, supervise and reinforce daily tasks and priorities of the non-clinical team.
Review day-to-day data to evaluate its impact on the practice.
Oversee scheduling and confirmation of patient appointments.
Verify insurance payments, collect payments, balance nightly deposits, and process credit card transactions.
Perform additional tasks assigned by the Manager.