Assistant CVSO

Hendricks County Government•Danville, IN

15h•Onsite

About The Position

The Assistant County Veterans Service Officer Veterans is responsible for a variety of administrative and clerical duties necessary to run an organization efficiently and effectively. Provide competent and timely information and assistance to resident military veterans and others as requested. Assists veterans with Federal and state benefits.

Requirements

Associate degree
Excellent computer skills, including Word and Excel in a Microsoft Windows environment
Ability to effectively and tactfully deal with other people
Ability to operate basic office equipment
Planning/organizing-the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Interpersonal skills-the individual will maintain confidentiality, remain open to other’s ideas and exhibits willingness to try new things
Basic knowledge of general office practices, such as filing, record keeping, phone etiquette, etc.
Basic knowledge of veterans benefits
Incumbent works independently and with other personnel to deliver competent assistance to resident veterans for the purposes of interactions with the United States Department of Veterans Affairs.
With minimal supervision completes claims submissions to U.S. Department of Veterans Affairs.
Incumbent must maintain a high degree of integrity and confidentiality.

Nice To Haves

Honorably discharged veteran status preferred in accordance with Indiana Code IC 10-17-1-5 (a) (1) and IC 10-17-1-9 (c)

Responsibilities

Attain and maintain accreditation in accordance with IC 10-17-1-10 within one year of hiring
Assist veterans with completion of VA claims paperwork
Provide competent and correct information for inquiries concerning federal, state and county veterans’ benefits, including access to Veterans Affairs healthcare facilities.
Provides follow-up for the completion of federal veterans affairs claims, state benefit claims, and county veterans related claims
Answer telephones to direct calls and provide information for federal, state and county veterans’ benefits.
Prepares and maintains reports necessary to carry out the function of the Veterans Affairs Department.
Prepare periodic reports for management, as necessary or requested.
Evaluates needs and requests of walk-in clients to properly direct the provision of needed service.
Interface directly with the Recorder’s Office to access and store Department of Defense Documents according to confidentiality rules and regulations.
Prepare appropriate forms to file disabled veterans tax deductions.
Triage telephone calls to best answer federal, state and county benefit questions in the timeliest manner possible.
Interface with local funeral homes to resolve eligibility issues concerning county disabled veteran burial claims.
Assist with the provision of veteran’s funeral honors
Initiate prompt referrals for homeless veterans.
Triage financial hardship requests through township trustees, veterans service organizations, the Military Family Relief Fund, Rolling Thunder Veterans Fund, and other applicable organizations.
Assist with preparations for veterans holiday/recognition observances
Assist with countywide marketing activities to provide accurate and timely information concerning veteran’s eligibility and benefit information.
Assist with implementation of program to identify eligible surviving spouse benefits application program