Assistant Critical Facilities Manager

EverOn Data Center Services•Cheyenne, WY

68d

About The Position

The Assistant Critical Facilities Manager (ACFM) is responsible for supporting the management and maintenance of critical and non-critical data center infrastructure, equipment, systems, and staff. Working with the Critical Facilities Manager (CFM) and Director, the ACFM helps build a team of Critical Facilities Technicians and outside contractors committed to safety, reliability, and achieving 100% availability. The role requires an understanding of colocation data center environments, including power and cabling planning and layout, customer needs, and remote hands functions. The ACFM supports 24x7 operations, including shift coverage, on-call emergency response, and on-site responses outside scheduled shifts. Responsibilities include managing power and cooling capacity, monitoring environmental conditions, resolving infrastructure issues, overseeing preventive maintenance and quality control follow-up, and maintaining the Computerized Maintenance Management System (CMMS). The role also supports construction and commissioning, customer and contractor coordination, access control, site safety and environmental compliance, budgeting, staff scheduling, and special projects. In the CFM’s absence, the ACFM assumes a leadership role with limited authority.

Requirements

Bachelor’s degree (B.A. or B.S.) from an accredited college or university in a relevant major, or equivalent experience of 3–5+ years in mission-critical environments.
At least 1 year of direct management experience with non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with employees, leaders, contractors, and customers.
Strong analytical and decision-making skills, including evaluating complex problems, identifying solutions, and selecting the best solution.
Solid understanding of budgets and financial topics.
Ability to prioritize work based on business and customer demands.
Ability to work with middle- to upper-level organizational stakeholders.
Ability to explain concepts and ideas to non-technical audiences.
Ability to participate in and contribute to customer-requested business reviews and audits.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management.
Ability to read and understand complex drawings, systems, and other documentation.
Experience creating, managing, and maintaining service catalogs and SLAs.
Knowledge of critical systems monitoring and change control.
Experience creating and managing a critical infrastructure preventive maintenance program.
Takes responsibility for actions and is transparent with internal and external partners and stakeholders.

Nice To Haves

At least 1 year of experience in a colocation data center environment.
Experience establishing a new colocation data center or data hall.
Technical school emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.
A can-do service attitude, conscientiousness, and personal pride in work.

Responsibilities

Assist the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
Assist in building a team of Critical Facilities Technicians with the skills needed to deliver 100% uptime while minimizing risk to customers.
Manage power and cooling capacity and monitor environmental conditions in data halls.
Work shifts supporting 24x7 data center operations, with flexibility to cover other shifts and maintenance activities as needed.
Provide on-call support and respond to data center emergencies 24x7, including on-site responses outside scheduled shifts.
Resolve electrical, mechanical, and Fire Protection System issues while minimizing risk and communicating issues to management and customers.
Assist the CFM in coordinating data center construction and commissioning and overseeing the transition to sustainable operations.
Review preventive maintenance inspection results and provide guidance on addressing identified issues.
Determine actionable items to address Quality Control review results.
Take ownership of the ongoing evolution and operation of the facility CMMS.
Ensure staff adhere to EverOn standards for CMMS use, oversee CMMS accuracy and completeness, and produce operational reports as needed.
Enforce customer SLAs and change control activities.
Assist with developing and enforcing data center standards and policies.
Schedule, coordinate, and review work performed by outside contractors and vendors.
Assist with managing client relationships and growing the business at the assigned site.
Assist clients with facilities issues and resolutions.
Manage data center access and ensure access control lists are maintained and reviewed regularly.
Assist the CFM with site safety and environmental compliance.
Assist the CFM with resource planning, cost estimation, budget development, and facilities budget management.
Assist with management of facilities support and operations staff.
Assume a leadership role with limited authority in the CFM’s absence.
Assist with site tours for current and prospective customers as required.
Coordinate with other groups, including development and marketing, as needed.
Manage CFT work schedules and assignments.
Manage special projects as assigned.
Adhere to federal and local safety laws.
Complete other duties consistent with the role as assigned by EverOn management.