Assistant Critical Facilities Manager

EverOn Data Center Services•San Antonio, TX

28d•Onsite

About The Position

The Assistant Critical Facilities Manager (ACFM) supports the management and maintenance of critical and non-critical data center infrastructure, equipment, systems, and staff. Working with the Critical Facilities Manager (CFM) and Director, the ACFM helps build a team of Critical Facilities Technicians and outside contractors committed to safety, reliability, and 100% availability. The role includes understanding and training staff on colocation data center environments, including power and cabling planning and layout, customer needs, and remote hands functions. The position supports 24x7 data center operations, including shift coverage, flexible hours for maintenance activities, and on-call emergency response that may require on-site attendance outside scheduled shifts. The ACFM helps manage capacity, environmental conditions, safety and environmental compliance, budgets, client relationships, contractors, staff schedules, and special projects. In the CFM’s absence, the ACFM assumes a leadership role with limited authority. The role is located in Lytle, Texas.

Requirements

Bachelor’s degree (B.A. or B.S.) from an accredited college or university in a relevant field, or equivalent experience of 3–5+ years in mission-critical environments.
At least 1 year of direct management experience with non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with employees, leaders, contractors, and customers.
Strong analytical and decision-making skills, including the ability to understand complex problems, identify solutions, and select the best solution.
Solid understanding of budgets and financial topics.
Ability to prioritize work based on business and customer demands.
Ability to work with middle- to upper-level organizational stakeholders.
Ability to explain concepts and ideas to non-technical audiences.
Ability to participate in and contribute to customer-requested business reviews and audits.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management.
Ability to read and understand complex drawings, systems, and other documentation.
Experience creating, managing, and maintaining service catalogs and SLAs.
Knowledge of critical systems monitoring and change control.
Experience creating and managing a critical infrastructure preventive maintenance program.
Takes responsibility for actions and acts transparently with internal and external partners and stakeholders.

Nice To Haves

At least 1 year of experience in a colocation data center environment.
Experience establishing a new colocation data center or data hall.
Technical school training focused on mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.
A can-do service attitude, conscientiousness, and personal pride in work.

Responsibilities

Assist the CFM in managing operations and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
Help build a team of Critical Facilities Technicians with the skills to operate the data center and deliver 100% uptime while minimizing risks to customers.
Manage power and cooling capacity and monitor environmental conditions in data halls.
Work shifts supporting 24x7 operations, flexibly cover other shifts, and support maintenance activities as needed.
Provide 24x7 on-call support and respond to data center emergencies, including on-site response outside scheduled shifts.
Resolve electrical, mechanical, and fire protection system issues while minimizing risk and communicating issues to management and customers.
Assist the CFM in coordinating data center construction and commissioning and transitioning facilities from construction to sustainable operations.
Review preventive maintenance inspection results and guide responses to identified issues.
Determine actions to address Quality Control review results.
Take ownership of the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS).
Ensure staff comply with T5FM standards for CMMS use, oversee CMMS accuracy and completeness, and produce operational reports as needed.
Enforce customer SLAs and change-control activities.
Assist with developing and enforcing data center standards and policies.
Schedule, coordinate, and review work performed by outside contractors and vendors.
Assist with client relationships, business growth at the assigned site, and planning resolutions to facilities issues with clients.
Manage data center access and ensure access control lists are maintained and regularly reviewed.
Assist the CFM with site safety and environmental compliance, resource planning, cost estimation, budget development, and facilities budget management.
Assist the CFM with managing facilities support and operations staff.
Assume a limited-authority leadership role in the CFM’s absence.
Assist with tours for current and prospective customers as required.
Coordinate with other groups, including development and marketing, as needed.
Manage CFT work schedules and assignments.
Manage assigned special projects.
Adhere to federal and local safety laws.
Perform other duties consistent with the role as assigned by EverOn management.