Assistant Critical Facilities Manager

EverOn Data Center Services•Chicago, IL

118d•$108,000 - $116,000

About The Position

The Assistant Critical Facilities Manager (ACFM) is responsible for data center maintenance and the operation of critical and non-critical infrastructure, equipment, systems, and staff. Working with the Director and Critical Facilities Manager (CFM), the ACFM helps build a team of Critical Facilities Technicians and contractors committed to safety, reliability, and 100% availability. The role requires understanding colocation data center environments, including power and cabling layouts, customer needs, and remote hands functions. The ACFM supports facilities operations, capacity and environmental monitoring, maintenance, construction and commissioning, customer and vendor coordination, safety and environmental compliance, budgeting, staffing, and computerized maintenance management. The role supports 24x7 operations, including flexible shift coverage and on-call emergency response. In the CFM’s absence, the ACFM assumes a leadership role with limited authority.

Requirements

Bachelor’s degree (B.A. or B.S.) from an accredited college or university in a relevant field, or equivalent experience of 3–5+ years in mission-critical environments.
At least 1 year of direct management experience with non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with internal employees and leaders, and external contractors and customers.
Strong analytical and decision-making skills, including evaluating complex problems and selecting solutions.
Understanding of budgets and financial topics.
Ability to prioritize work according to business and customer demands and work with middle- to upper-level organization members.
Ability to explain concepts and ideas to non-technical audiences.
Ability to understand and train others on electrical and mechanical systems and other technical facilities-management topics.
Ability to read and understand complex drawings, systems, and documentation.
Experience creating, managing, and maintaining service catalogs and SLAs.
Knowledge of critical systems monitoring and change control.
Experience creating and managing a critical infrastructure preventive maintenance program.
Accountability and transparency when working with internal and external partners and stakeholders.

Nice To Haves

At least 1 year of experience in a colocation data center environment.
Experience establishing a new colocation data center or data hall.
Technical school education emphasizing mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.
A service-oriented, conscientious “can-do” attitude and personal pride in work.

Responsibilities

Assist the CFM with managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
Help build and manage a team of Critical Facilities Technicians capable of delivering 100% uptime while minimizing customer risk.
Manage power and cooling capacity and monitor environmental conditions in data halls.
Work shifts supporting 24x7 operations, cover other shifts as needed, and support maintenance activities.
Provide on-call support and respond to data center emergencies 24x7, including on-site response outside scheduled shifts.
Resolve electrical, mechanical, and fire protection system issues while minimizing risk and communicating issues to management and customers.
Assist with coordinating data center construction and commissioning and transitioning facilities from construction to sustainable operations.
Review preventive maintenance inspection results and provide guidance on addressing identified issues.
Determine actionable items based on Quality Control review results.
Own and support the ongoing evolution and operation of the Computerized Maintenance Management System (CMMS).
Ensure staff adhere to CMMS standards; oversee CMMS accuracy and completeness; and produce operational reports as needed.
Enforce customer service-level agreements (SLAs) and change control activities.
Assist with developing and enforcing data center standards and policies.
Schedule, coordinate, and review work performed by outside contractors and vendors.
Assist with client relationships, business growth at the assigned site, and planning facilities issues and resolutions with clients.
Manage data center access and ensure access control lists are maintained and reviewed regularly.
Assist the CFM with site safety and environmental compliance.
Assist with resource planning, cost estimation, and budget development, and help manage the facilities budget.
Assist the CFM with managing facilities support and operations staff.
Assume a limited-authority leadership role in the CFM’s absence.
Assist with site tours for current and prospective customers as required.
Coordinate with other groups, including development and marketing, as needed.
Manage Critical Facilities Technician work schedules and assignments.
Manage special projects as assigned.
Adhere to federal and local safety laws and complete other duties consistent with the role as assigned by management.
Participate in and contribute to customer-requested business reviews and audits.