Assistant Critical Facilities Manager (ACFM)

EverOn Data Center Services•Temple, TX

48d

About The Position

The Assistant Critical Facilities Manager (ACFM) is responsible for supporting all aspects of data center operations and maintenance for critical and non-critical infrastructure, equipment, systems, and staff. Working with the Critical Facilities Manager (CFM) and Director, the ACFM helps build a team of Critical Facilities Technicians and outside contractors committed to safety, reliability, and achieving 100% availability. The role includes understanding and training staff on colocation data center environments, including power and cabling planning and layout, customer needs, and remote-hands functions. The ACFM supports facility operations, maintenance, capacity management, environmental monitoring, commissioning, preventive maintenance, quality control, CMMS administration, customer service, contractor coordination, safety and environmental compliance, budgeting, and staff scheduling. The role supports 24x7 operations, including shift coverage and on-call emergency response, and assumes a limited-authority leadership role in the CFM's absence.

Requirements

Bachelor's degree from an accredited college or university in a relevant field, or equivalent experience of 3–5+ years in mission-critical environments.
At least 1 year of direct management experience with non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with internal employees and leaders, external contractors, and customers.
Strong analytical and decision-making skills, including the ability to evaluate complex problems, identify solutions, and select an appropriate solution.
Solid understanding of budgets and financial topics.
Ability to prioritize work based on business and customer demands.
Ability to work with middle- to upper-level organizational leaders.
Ability to explain concepts and ideas to non-technical audiences.
Ability to participate in and contribute to customer-requested business reviews and audits.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management.
Ability to read and understand complex drawings, systems, and other documentation.
Experience creating, managing, and maintaining service catalogs and SLAs.
Knowledge of critical systems monitoring and change control.
Experience creating and managing a critical infrastructure preventive maintenance program.
Takes responsibility for actions and is transparent with internal and external partners and stakeholders.
Ability to meet the stated physical requirements, including standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, grasping, pushing, pulling, smelling, talking, hearing, using hands and arms, typing, and seeing at close and distance ranges and distinguishing colors.
Ability to work inside and outside.

Nice To Haves

At least 1 year of experience in a colocation data center environment.
Experience establishing a new colocation data center or data hall.
Technical school education emphasizing mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.
A can-do service attitude, conscientiousness, and personal pride in work.

Responsibilities

Assist the CFM in managing operations and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
Help build and manage a staff of Critical Facilities Technicians capable of supporting reliable data center operations while minimizing customer risks.
Manage power and cooling capacity and monitor environmental conditions in data halls.
Work shifts supporting 24x7 operations, flexibly cover other shifts, and support maintenance activities as needed.
Provide on-call support and respond to data center emergencies 24x7, including on-site response outside scheduled shifts.
Resolve electrical, mechanical, and fire protection system issues while minimizing risk and communicating issues to management and customers.
Help coordinate data center construction and commissioning and oversee the transition from construction to sustainable operations.
Review preventive maintenance inspection results and provide guidance on addressing identified issues.
Determine actionable items in response to Quality Control review results.
Take ownership of the ongoing evolution and operation of the facility's Computerized Maintenance Management System (CMMS).
Ensure staff follow EverOn standards for CMMS use, maintain CMMS accuracy and completeness, and produce operational reports as needed.
Enforce customer SLAs and change-control activities.
Assist with developing and enforcing data center standards and policies.
Schedule, coordinate, and review work performed by outside contractors and vendors.
Assist with client relationships, business growth at the assigned site, and facilities issue planning and resolution with clients.
Manage data center access and ensure access control lists are maintained and reviewed regularly.
Assist the CFM with site safety, environmental compliance, resource planning, cost estimation, and budget development.
Assist with managing the facilities budget and facilities support and operations staff.
Assume a limited-authority leadership role in the CFM's absence.
Assist with site tours for current and prospective customers as required.
Coordinate with other groups, including development and marketing, as needed.
Manage CFT work schedules and assignments.
Manage special projects as assigned.
Adhere to federal and local safety laws and complete other duties consistent with the role as assigned by EverOn management.