Assistant Critical Facilities Manager

EverOn Data Center Services•Frederick, MD

152d

About The Position

The Assistant Critical Facilities Manager (ACFM) is responsible for supporting the management and maintenance of critical and non-critical data center infrastructure, equipment, systems, and staff. Working with the Critical Facilities Manager (CFM) and Director, the ACFM helps build a team of Critical Facilities Technicians and contractors committed to safety, reliability, and 100% availability. The role includes understanding and training staff on colocation data center environments, including power and cabling planning and layout, customer needs, and remote hands functions. The ACFM supports 24x7 data center operations, including shift coverage, on-call response to emergencies, maintenance activities, capacity and environmental monitoring, issue resolution, safety and environmental compliance, and construction commissioning. The role also supports staff and vendor coordination, budgets and resource planning, customer relationships, service-level and change-control compliance, access control, and operation of the Computerized Maintenance Management System (CMMS). In the CFM’s absence, the ACFM assumes a leadership role with limited authority. The position requires a relevant bachelor’s degree or equivalent experience in mission-critical environments, at least one year of direct management of non-exempt shift-based employees, and strong communication, analytical, technical, and organizational skills. Physical requirements include the ability to perform a range of movements and work both indoors and outdoors. Reasonable accommodations may be made for employees with disabilities.

Requirements

Bachelor’s degree (B.A. or B.S.) from an accredited college or university in a relevant field, or equivalent experience of 3–5+ years in mission-critical environments.
At least one year of direct management of non-exempt, shift-based employees.
Exceptional verbal and written communication skills for interacting with employees, leaders, contractors, and customers.
Strong analytical and decision-making skills, including the ability to evaluate complex problems, identify solutions, and select the best solution.
Solid understanding of budgets and financial topics.
Ability to prioritize work based on business and customer demands.
Ability to work with middle- to upper-level organizational leaders.
Ability to explain concepts and ideas to a non-technical audience.
Ability to participate in and contribute to customer-requested business reviews and audits.
Ability to understand and train others on electrical and mechanical systems and other technical aspects of facilities management.
Ability to read and understand complex drawings, systems, and other documentation.
Experience creating, managing, and maintaining service catalogs and SLAs.
Knowledge of critical systems monitoring and change control.
Experience creating and managing a critical infrastructure preventive maintenance program.
Accountability and transparency when dealing with internal and external partners and stakeholders.
Physical ability to stand, walk, sit, climb, balance, stoop, kneel, crouch, crawl, reach, grasp, push, pull, smell, talk, hear, handle, feel, type, and see at close and distance ranges, including distinguishing colors.
Ability to work indoors and outdoors.

Nice To Haves

At least one year of experience in a colocation data center environment.
Experience establishing a new colocation data center or data hall.
Technical school education emphasizing mission-critical operations, high-performance manufacturing, or relevant military operations; U.S. Navy experience is a plus.
A service-oriented, can-do attitude, conscientiousness, and personal pride in work.

Responsibilities

Assist the CFM with the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems.
Help build a staff of Critical Facilities Technicians with the skills needed to deliver total availability while minimizing risks to customers.
Manage power and cooling capacity and monitor environmental conditions in data halls.
Work shifts supporting 24x7 operations, cover other shifts as needed, and support maintenance activities.
Provide on-call support and respond to data center emergencies 24x7, including on-site response outside scheduled shifts.
Resolve electrical, mechanical, and fire protection system issues while minimizing risk and communicating issues to management and customers.
Assist the CFM in coordinating data center construction and commissioning and the transition to sustainable operations.
Review preventive maintenance inspection results and provide guidance for addressing identified issues.
Determine actions to address Quality Control review results.
Take ownership of the ongoing evolution and operation of the facility CMMS and ensure staff adhere to T5FM CMMS standards.
Oversee CMMS accuracy and completeness and produce operational reports as needed.
Enforce customer SLAs and change-control activities.
Assist with developing and enforcing data center standards and policies.
Schedule, coordinate, and review work performed by outside contractors and vendors.
Assist with client relationships and business growth at the assigned site.
Plan with clients to address facilities issues and resolutions.
Manage data center access and ensure access control lists are maintained and regularly reviewed.
Assist the CFM with site safety and environmental compliance.
Assist the CFM with resource planning, cost estimation, and budget development, and assist with managing the facilities budget.
Assist the CFM with facilities support and operations staff management.
Assume a limited-authority leadership role in the CFM’s absence.
Assist with site tours for current and prospective customers as required.
Coordinate with other groups, including development and marketing, as needed.
Manage CFT work schedules and assignments.
Manage special projects as assigned.
Adhere to federal and local safety laws and perform other duties consistent with the role as assigned by EverOn management.