Market Rate Assistant Community Manager - Sacramento, CA

USA Properties Fund, Inc. • Sacramento, CA

49d • Onsite

About The Position

USA MULTIFAMILY MANAGEMENT, INC. is seeking an Assistant Community Manager for The AJ, a 345-unit Conventional Market-Rate Community. This role supports the Community Manager in ensuring smooth and successful operations. Responsibilities include monitoring marketing efforts, collecting outstanding balances, ensuring compliance with lease administration, processing applications and resident requests, and handling resident concerns. The Assistant Community Manager will report to the Community Manager.

Requirements

• At least two (2) years of experience in on-site apartment leasing.
• Tax-credit experience required.
• Computer skills in Microsoft Office.
• Knowledge of YARDI Voyager, Site Manager, CRM Flex, EliseAI, Snappt, YES Energy, DoorKing, ButterflyMX, Spectrum or similar PMS programs.
• Strong Customer Service and Communication Skills.
• Management of on-site staff and resources.
• Successful track record of meeting property goals and optimizing asset performance.
• Must have a valid CA driver’s license & reliable transportation.
• High School Diploma or GED required.

Nice To Haves

• Leadership role preferred.
• Market-rate/conventional experience preferred.
• Bachelor’s Degree preferred.
• California Certified Residential Manager (CCRM), Housing Credit Certified Professional (HCCP), Accredited Residential Manager (ARM), Certified Apartment Leasing Professional (CALP) or any related credential preferred.

Responsibilities

• Maintaining compliance with all general and property-specific regulations, including LIHTC, Bond, MHP, RHCP, and/or HOME program requirements.
• Ensuring all paperwork is completed accurately and processed as directed by the Compliance Department.
• Completing all initial applications within two weeks of the application date.
• Ensuring resident recertifications are completed on time each month.
• Maintaining the applicable fraction for each building for mixed-income communities.
• Maintaining a service-oriented environment by exhibiting a professional appearance and attitude.
• Serving as a resource for residents, prospective renters, and team members.
• Promoting resident satisfaction and retention by resolving complaints, answering questions, and addressing service issues.
• Reviewing resident files and ledger records to determine unpaid and/or late fees owed, communicating with residents regarding outstanding balances, and following procedures for collecting on delinquencies.
• Enforcing lease agreements as necessary.
• Assisting with inspecting vacant units, make-ready apartments, models, and overall community for upkeep and lease violations.
• Supporting Leasing Associates in the leasing of apartments and ensuring compliance with company policies, procedures, Fair Housing guidelines, and other applicable laws.
• Facilitating and overseeing multiple resident events each month to create customer loyalty and retention.
• Overseeing the community’s operations and team in the absence of the Community Manager.

Benefits

• Medical, dental, vision, and chiropractic insurance.
• Paid time off, including holidays and 8 hours of paid volunteer time per year.
• Unpaid time off.
• Bonus program eligibility.
• A wellness incentive program.
• 401(k) retirement savings plan with company match.
• Life insurance.
• Pre-tax healthcare and dependent care flexible spending accounts.
• Regular training opportunities and career development planning.
• Tuition assistance and professional designation reimbursement.
• A scholarship opportunity for dependents of full-time employees.
• An employee referral bonus program.
• Employee Recognition and Appreciation Events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED