Market Rate Assistant Community Manager - Sacramento, CA

USA Properties Fund, Inc. • Sacramento, CA

1d • $27 - $29

About The Position

USA MULTIFAMILY MANAGEMENT, INC. is engaged in the management of residential
multifamily communities. We develop, build, own and manage our properties. Our
properties are located throughout California and Nevada. USA Multifamily
Management is a subsidiary of USA Properties Fund, Inc., a full-service, fully
diversified, privately owned real estate investment and development
organization.

We are seeking an Assistant Community Manager for our 345 unit Conventional
Market-Rate Community, The AJ.  The Assistant Community Manager plays a key
support role, working closely with the Community Manager to ensure smooth and
successful operations. The Assistant Community Manager is responsible for
monitoring marketing efforts and developing new strategies, collecting
outstanding balances, ensuring compliance with lease administration, processing
applications and resident requests, and handling resident concerns as directed
by the Community Manager. The Assistant Community Manager will report to the
Community Manager. This is a non-exempt position with a Tuesday through Saturday
8:30 am - 5:30 pm work schedule; with open flexibility to work overtime,
holidays and weekends as necessary. We offer a competitive salary, depending on
experience ranging up to $27 - $29 per hour.

Requirements

• Must have at least two (2) years of experience in on-site apartment leasing; leadership role preferred
• Tax-credit experience required; market-rate/conventional experience preferred
• Computer skills in Microsoft Office
• Knowledge of YARDI Voyager, Site Manager, CRM Flex, EliseAI, Snappt, YES Energy, DoorKing, ButterflyMX, Spectrum or similar PMS programs
• Strong Customer Service and Communication Skills
• Management of on-site staff and resources
• Successful track record of meeting property goals and optimizing asset performance
• Must have a valid CA driver’s license & reliable transportation
• High School Diploma or GED required, Bachelor’s Degree preferred

Nice To Haves

• California Certified Residential Manager (CCRM), Housing Credit Certified Professional (HCCP), Accredited Residential Manager (ARM), Certified Apartment Leasing Professional (CALP) or any related credential preferred

Responsibilities

• At the direction of the Community Manager, the Assistant Community Manager is responsible for maintaining compliance with all general and property-specific regulations. This may include LIHTC at varying levels of the area median income, Bond, MHP, RHCP, and/or HOME program requirements. While specific program requirements can be learned, the Assistant Community Manager is expected to be able to review paperwork carefully with great attention to detail.
• All paperwork is completed accurately and processed as directed by the Compliance Department
• All initial applications are completed within two weeks of application date
• Resident recertifications are completed on time each month
• For mixed-income communities, ensuring that the applicable fraction for each building is consistently maintained
• Leads by example to maintain a service-oriented environment by always exhibiting a professional appearance and attitude. Serves as a resource for residents, prospective renters, and team members.
• Promotes resident satisfaction and retention by resolving complaints, answering questions, and requests in a timely manner, and taking appropriate action to address service issues.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, follows procedures for collecting on delinquencies, and enforces the lease agreements as necessary.
• Assists with inspecting vacant units, make-ready apartments, models, and overall community for upkeep and lease violations.
• Supports Leasing Associates in the leasing of apartments and ensures that company policies, procedures, Fair Housing guidelines, and other applicable laws are followed.
• Facilitates and oversees multiple resident events each month to create customer loyalty and retention.
• Oversees the community’s operations and team in the absence of the Community Manager.

Benefits

• Medical, dental, vision, and chiropractic insurance.
• Paid time off, including holidays and 8 hours of paid volunteer time per year.
• Unpaid time off.
• Bonus program eligibility.
• A wellness incentive program.
• 401(k) retirement savings plan with company match.
• Life insurance
• Pre-tax healthcare and dependent care flexible spending accounts.
• Regular training opportunities and career development planning.
• Tuition assistance and professional designation reimbursement.
• A scholarship opportunity for dependents of full-time employees.
• An employee referral bonus program.
• Employee Recognition and Appreciation Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees