Assistant Community Manager - The Leo LoSo

Greystar•Charlotte, NC

2d•$23 - $25•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of The Leo LoSo, a 284-unit mid-rise community in lease-up in Charlotte, North Carolina. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and property-management software records. The position also supports resident satisfaction, lease enforcement, vendor coordination, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily operations and maintenance and make-ready work. The role may also assist with leasing and marketing. The schedule is Monday through Friday with rotating weekends.

Requirements

At least 1–3 years of relevant residence-life and/or property-management experience demonstrating community management, sales, marketing, and customer-service skills.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license required to drive a golf cart on the property.
Demonstrated proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property-management software to enter transactions accurately and complete updates and backups that preserve system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, follow delinquency-collection procedures, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices for payment; reconcile work performed or products purchased; obtain approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community at court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote resident satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client/owner relationship through meetings, community tours, performance updates, and responses to owner requests.
May assist leasing and marketing by greeting prospects, gathering information using Guest Cards, showing apartments and models, closing leases and collecting deposits, and assisting with rental applications and credit verification.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for the employee’s birthday after one year of service; and additional vacation accrual with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave and a lifetime fertility-benefit reimbursement of up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.