Assistant Community Manager - The Leo LoSo

Greystar Management Services•Charlotte, NC

14h•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of The Leo LoSo, a 284-unit mid-rise lease-up community in Charlotte, North Carolina. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects payments, completes bank deposits and reconciliations, and uses property management software to record and report community financial activity. The position also supports resident relations, lease enforcement, move-outs, vendor payments, owner communications, and community operations. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and coordinates daily work and maintenance tasks. The schedule is Monday through Friday, with rotating weekends.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software and accurately enter required information, updates, and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices for payment; reconcile work or purchases, obtain Community Manager approval, code charges, and coordinate communications among relevant parties.
Follow established eviction procedures, including notice requirements, evictions, and representing the community at court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and practices.
Support client and owner relationships by attending meetings, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information using Guest Cards, showing apartments and models, closing leases, collecting lease deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.