Assistant Community Manager-Laurel Park
About The Position
Arnold Grounds Apartment Management is seeking an experienced and highly organized Assistant Community Manager for a 352-unit affordable housing community located in St. Louis, Missouri. This is a fast-paced position requiring an individual with strong working knowledge of Low-Income Housing Tax Credit (LIHTC) requirements, affordable housing compliance, resident certifications, leasing, collections, and high-volume administrative responsibilities. Due to the size of the community and volume of resident activity, the successful candidate must be comfortable managing a heavy workload of paperwork, resident files, certifications, deadlines, and daily tenant interactions while maintaining accuracy, professionalism, and compliance.
Requirements
- Minimum 2-3 years of affordable multifamily housing experience strongly preferred.
- Strong knowledge and hands-on experience with LIHTC/Tax Credit compliance is required.
- Experience processing annual recertifications, interim certifications, move-ins, and resident eligibility documentation.
- Experience working at a large or high-volume multifamily community is strongly preferred.
- Ability to manage significant amounts of paperwork and multiple competing deadlines without sacrificing accuracy.
- Strong understanding of Fair Housing requirements and affordable housing regulations.
- Excellent organizational, documentation, and file-management skills.
- Strong resident relations and customer-service skills, including the ability to professionally handle challenging situations.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to identify missing or inconsistent documentation.
- Proficiency with property management software, Microsoft Office, email, and electronic document management.
- Ability to work independently while supporting the Community Manager and overall property team.
Nice To Haves
- Experience working at a 300+ unit affordable housing community or similarly high-volume property is highly desirable.
Responsibilities
- Assist the Community Manager with the daily operations of a 352-unit affordable housing community.
- Process and maintain LIHTC resident files, annual recertifications, interim certifications, move-ins, move-outs, and required compliance documentation.
- Review applications and supporting documentation to determine household eligibility in accordance with applicable affordable housing requirements.
- Obtain and verify income, assets, household composition, and other required eligibility documentation.
- Maintain accurate, organized, and audit-ready resident files.
- Track certification and recertification deadlines to ensure files are completed timely and accurately.
- Assist with leasing, applications, waiting lists, renewals, resident notices, and other administrative functions.
- Handle a high volume of resident questions, concerns, requests, and office traffic in a professional and courteous manner.
- Assist with rent collection, delinquency follow-up, payment arrangements, and required notices in accordance with company policies.
- Maintain accurate information within the property management system and prepare required reports.
- Coordinate with maintenance staff regarding resident work orders, unit turns, move-ins, inspections, and resident concerns.
- Assist management with preparation for compliance reviews, file audits, physical inspections, and agency reviews.
- Maintain strict confidentiality regarding resident and company information.
- Provide support to the Community Manager and assume additional property responsibilities when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
