Assistant Community Manager - Elk Grove, CA
About The Position
USA Multifamily Management, Inc. is seeking an Assistant Community Manager for Terracing Park Meadows, a 144-unit family community in Elk Grove, California. The company manages residential multifamily communities and specializes in Tax Credit and Section 42 properties (LIHTC). The Assistant Community Manager reports to the Community Manager. This is a non-exempt, full-time position with a starting salary of $27 to $29 per hour, depending on experience. The role supports community operations, regulatory compliance, leasing, resident relations, rent collection, and financial review. The Assistant Community Manager works with the Community Manager, Compliance Department, third parties, residents, and other stakeholders, and conducts business in accordance with company policies and applicable housing laws.
Requirements
- At least six months of on-site property management experience at a Tax Credit or Section 42 (LIHTC) property.
- Lease-up experience.
- Computer skills in Microsoft Word, Excel, and Outlook.
- Strong customer service and sales skills.
- Valid driver's license from the state in which the applicant resides.
Nice To Haves
- Experience with YARDI Voyager is a plus.
- High school diploma or GED is preferred but not required.
Responsibilities
- Maintain compliance with general and community-specific regulations, potentially including LIHTC income limits, Bond, MHP, RHCP, and HOME program requirements.
- Understand and present information.
- Ensure paperwork is completed accurately and processed as directed by the Community Manager, Compliance Department, and/or third parties.
- Ensure initial applications are completed within two weeks of the application date and complete resident recertifications on time.
- Manage multiple tasks while maintaining work quality and meeting deadlines.
- Use critical thinking to solve problems.
- Collaborate with others to achieve community and company goals.
- Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable apartment-related laws.
- Make consistent efforts to maximize rental income.
- Support regular review of aged receivables and collection of outstanding balances from current and former residents.
- Assist the Community Manager with reviewing community financials and expenses.
- Post resident rent payments and, where applicable, subsidy or housing rent payments.
- Develop and maintain positive, professional relationships with internal and external stakeholders.
- Handle resident complaints, concerns, and special requests as directed by the Community Manager.
- Monitor marketing efforts and develop new strategies.
- Respond to leasing inquiries through waitlist, telephone, email, and walk-in channels, and maintain a current database of traffic-related activities.
- Complete required monthly tasks.
- Use proper personal protective equipment when completing tasks.
- Immediately address and report potential safety hazards to supervisors upon discovery.
Benefits
- Medical, dental, vision, and chiropractic insurance.
- Paid time off, including holidays and 8 hours of paid volunteer time per year.
- Unpaid time off.
- Bonus program eligibility.
- Wellness incentive program.
- 401(k) retirement savings plan with company match.
- Life insurance.
- Pre-tax healthcare and dependent care flexible spending accounts.
- Regular training opportunities and career development planning.
- Tuition assistance and professional designation reimbursement.
- Scholarship opportunity for dependents of full-time employees.
- Employee referral bonus program.
- Employee recognition and appreciation events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
