Assistant Community Manager - Arcadia at Waterway Hills

Greystar Management Services•Arcadia, SC

1d•Onsite

About The Position

The Assistant Community Manager coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The role performs activities related to leasing to new residents, providing resident satisfaction throughout the lease term, and securing lease renewals. The position is at Arcadia at Waterway Hills, a 296-unit garden-style lease-up community. The schedule is Monday through Friday, 9 a.m. to 6 p.m., plus rotating weekends.

Requirements

Hold all licenses and certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
Be able to stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Responsibilities

Perform sales and leasing activities to achieve revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, showing apartments, processing applications, completing credit screening and criminal background checks, preparing leases and move-in packages, and facilitating move-ins and lease signings.
Inspect apartments before resident move-in, ensure they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans; and follow community policies for concessions, specials, and other occupancy programs.
Design and execute marketing activities to drive community traffic, including resident referrals, employer outreach, internet marketing, and community-specific programs.
Use on-site property management software to track apartment availability and leasing activity, manage resident and prospect data, and record demographic and other relevant information.
Maintain community and model-unit presentation standards by inspecting tour areas, communicating upkeep needs to maintenance, merchandising units and amenities, and preparing the leasing office for daily activities.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing and renewal decisions and satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents ahead of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner questions and concerns, solve problems, and document or refer requests to the appropriate individuals.
Take on-call duties during evenings, weekends, and holidays; travel to other properties or attend training and business meetings as needed.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite team members may be eligible for weekly, monthly, and/or quarterly bonus programs based on the role and applicable terms.