Assistant Community Manager - Jake at Indian Trail

Greystar Management Services•Spokane, WA

3d•Onsite

About The Position

Jake at Indian Trail has an immediate opening for an experienced Assistant Community Manager. This role supports the Community Manager in overseeing the community’s financial and operational activities, including accounting, bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, account reconciliations, and maintaining accurate records in property management software. The Assistant Community Manager helps deliver excellent customer service, supports leasing and marketing activities, addresses resident concerns, and assists with resident retention. The role may serve as the on-site supervisor when the Community Manager is absent, coordinating daily work and community operations. It also supports the client/owner relationship by providing performance updates, conducting tours, and responding to requests. The position is based in an office environment with frequent possible exposure to outdoor conditions across the property. Local travel may be required for bank deposits, training, or other work-related needs, with rare or occasional travel for meetings or training. The posted hourly range is $20.00–$22.50. Onsite team members may be eligible for housing discounts at Greystar-managed communities, subject to availability and applicable terms.

Requirements

Previous property management experience is required; fee management experience is preferred.
At least 1–3 years of relevant experience in residence life and/or property management.
High school diploma or equivalent and professional knowledge of a business discipline are required.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills, including the ability to read, write, and communicate effectively.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Proficiency in internet, word-processing, spreadsheet, and database-management programs.
Required licenses and/or certifications as mandated by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Ability to physically access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Experience with fee management.
Proficiency in MS Office Suite.
Experience with Yardi, OneSite, or other property management software; Yardi/OneSite is highly desired but not required.
Experience creating and adhering to budgets and preparing fiscal reports.
Background in community management, sales, marketing, and customer service.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to record transactions accurately and perform system updates and backups.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about amounts owed, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices, verify work or purchases, obtain Community Manager approval, code charges, and coordinate related communications.
Follow established procedures for evictions, including proper notices and representing the community in court or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit or lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent, delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and practices.
Assist with the client/owner relationship by meeting owners, conducting community tours, providing performance updates, and responding to requests.
Support leasing and marketing by greeting prospects, gathering Guest Card information, showing apartments and models, closing leases, obtaining deposits, and assisting with rental applications and credit verification.
Assist the leasing team with virtual and in-person apartment tours.
Stay current on rent-assistance policies and programs from federal, state, and local offices.
Partner with on-site and marketing teams to create safe, socially distanced resident activities and events.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to applicable terms and availability.
Cell phone allowance.
Monthly bonus incentives; onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Optional critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Robust training and development and long-term career opportunities.