Assistant Community Manager - Jake at Indian Trail

Greystar•Spokane, WA

4d•$20 - $23•Onsite

About The Position

Jake at Indian Trail has an immediate opening for an experienced Assistant Community Manager. The position supports the Community Manager in overseeing the financial and operational aspects of the community. Responsibilities include accounting and bookkeeping, preparing monthly close-outs and financial reports, processing invoices, collecting payments, completing bank deposits and account reconciliations, and using property management software to record and report financial activity. The role also supports leasing, marketing, resident services, and day-to-day community operations. The Assistant Community Manager may act as the on-site supervisor when the Community Manager is absent, coordinate work with the maintenance supervisor, and assist with owner relationships. Team members work in an office environment and may frequently be exposed to outdoor elements while accessing the property and its amenities. Local travel may be required for bank deposits or training, with rare or occasional travel for meetings and other business needs. The hourly range is $20.00–$22.50. Additional compensation may include bonus programs, depending on position and performance. Greystar offers benefits including medical, dental, vision, disability and life insurance, paid time off and holidays, onsite housing discounts subject to availability, a paid sabbatical after ten years of service, a 401(k) match, paid parental leave, fertility benefit reimbursement, an employee assistance program, and additional insurance and legal plans.

Requirements

A high school diploma or equivalent and professional knowledge of a business discipline are required.
At least 1 year of relevant experience in residence life and/or property management; the posting specifies 1–3 years minimum.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills, including the ability to read, write, and communicate effectively.
Demonstrated proficiency with internet, word-processing, spreadsheet, and database-management programs.
Valid driver's license to drive a golf cart on the property.
Any licenses or certifications required by state and local jurisdictions.
Ability to access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Previous property management experience; fee management experience is preferred.
Proficiency in MS Office Suite.
Experience with Yardi/OneSite; the posting also identifies strong proficiency with property management software such as Yardi, OneSite, or Entrata.
A bachelor's degree in Business Management, Communications, or a related field.
Experience with budgets and fiscal reporting.
Experience applying community management, sales, marketing, and customer-service skills to apartment-community operations.
Detail-oriented, self-motivated, and able to work independently and collaboratively.

Responsibilities

Complete daily financial transactions by collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and enter required information accurately, completing updates and backups to preserve system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, follow collection procedures, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices by verifying work or purchases, obtaining approval, coding charges, and coordinating communication as needed.
Follow company procedures for evictions, including required notices and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent, delegate daily work, coordinate maintenance and make-ready tasks, and manage community operations in accordance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
Support leasing and marketing by greeting prospective residents, gathering prospect information, showing apartments and models, closing leases, obtaining deposits, and assisting with applications and credit verification.
Assist the leasing team with virtual and in-person apartment tours.
Partner with the on-site office and marketing teams to create safe, socially distanced resident activities and events.
Stay current on rent-assistance policies and programs from federal, state, and local governing offices.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability.
Cell phone allowance.
Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonuses.
Medical, dental, vision, disability, and life insurance, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service and additional vacation accrual with tenure.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity coverage.
Pet insurance and legal plans.
Charitable giving program and benefits.