Assistant Community Manager

Avanath•San Francisco, CA

13d•Onsite

About The Position

Avanath is a leading property management company specializing in affordable housing for the workforce. Our purpose is to cultivate the American Dream, and every day offers an opportunity to make a difference in residents' lives. We are committed to providing an excellent living and working experience. This role assists the Community Manager with all operational duties, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence. The ideal candidate will possess a high degree of professionalism and positive engagement with residents and staff, a strong sense for creating community, and a drive to go the extra mile. Success is built on relationships with residents, vendor partners, and social services. An authentic, open, and professional attitude is essential for resolving concerns, utilizing company support services and senior leadership. Active listening and a positive, professional approach are integral to ensuring residents and staff feel seen, heard, and valued.

Requirements

2+ years’ experience as an Assistant Community Manager.
LIHTC/Tax Credit Program Knowledge required.
Excellent communication skills and an unmatched dedication to customer service.
Solid track record of bookkeeping and rent collection.
Thorough understanding of landlord/tenant law.
Strong Understanding of Fair Housing Laws.
Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
Resourceful and organized.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.

Responsibilities

Provides A+ customer service at all times.
Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
Organizes and executes resident appreciation and retention events.
Maintains a secure, confidential file for each resident.
Answers phones, greets walk-ins, and handles foot traffic.
Assists with leasing job duties, including touring prospective residents.
Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
Assists with Monthly Projection Reporting, inspects vacancies, make-ready apartments, and models.
Inspects the property for community policy violations, needed repairs, and overall landscaping.
Meets regularly with Community Manager and Regional Manager to discuss community performance.
Oversees property operations and staff in Community Manager’s absence.
Supports Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
Other duties as assigned by Community Manager.