Assistant Community Manager - Homes at Fountain Green

Benton Communities • Bel Air, MD

6d • Onsite

About The Position

The Assistant Community Manager supports the efficient and profitable operation of the residential community. This role requires projecting a professional image, meeting company standards for conduct and attendance, and modeling the company's mission and foundations. The Assistant Community Manager is responsible for demonstrating good communication skills to ensure effective interaction with residents, the community, agencies, owners, and team members. A high level of customer service is expected, and any areas of concern should be brought to the Community Manager's attention. This role also involves performing various administrative functions such as typing and filing, professionally answering the telephone, and recording/forwarding messages. Additionally, the Assistant Community Manager will show available units to applicants, conduct landlord references and background checks, understand and act on the financial implications of job duties, and perform the duties of the Community Manager in their absence. Key responsibilities include preparing new and re-certification leases, observing health and safety requirements, collecting and recording rental payments, acknowledging and addressing resident complaints, handling maintenance requests and records, inspecting the property, and purchasing supplies as directed. The role also includes performing other duties as necessary.

Requirements

• High School Diploma or equivalent.
• Excellent verbal and written communications skills.
• Ability to use computer software, and email.
• Attention to detail and the ability to prioritize multiple demands.
• Willingness to be an active team player, respond to multiple interruptions and meeting critical deadlines.
• Tax Credit Experience required.

Nice To Haves

• Prior related experience preferred.
• Proficiency with Microsoft Office Suite preferred.

Responsibilities

• Projects a professional image in all aspects of work performance, including personal habits, demeanor, and attire.
• Meets company standards on conduct, attendance, etc.
• Models Mission and Foundations.
• Demonstrates good communication skills and helps ensure communication with residents, community, agencies, owners and team members.
• Provides high level of customer service.
• Brings any area of concern to the Community Manager's attention.
• Types, files and performs other related administrative functions.
• Answers telephone professionally and promptly, recording and forwarding messages to team members.
• Shows available units to applicants using established safety process.
• Conducts landlord references and background checks.
• Understands financial implications of job duties and acts accordingly.
• Performs the duties of the Community Manager in his/her absence and as necessary.
• Prepares new and re-certification leases and other forms.
• Observes all required health and safety requirements.
• Collects and records rental payments.
• Immediately acknowledges resident complaints and works to correct problem.
• Handles maintenance requests, inputs and maintains maintenance records.
• Inspects the property.
• Purchases both maintenance and administrative supplies as directed.
• Performs other duties as necessary.

Benefits

• PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.
• Health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment.
• $1500 annualized waiver, if health insurance coverage is not needed.
• 10 paid Holidays and Veteran's Day for employees that are Veterans.
• Birthday PTO after one year of employment.
• Personal Day after 6 months of employment.
• 4 Wellness Days each year.
• Bonus potential.
• $25 monthly cell phone reimbursement for on-call Service Manager/Service Technician and Community Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED