Assistant Community Manager in Charlotte, NC

NHE, Inc. • Charlotte, NC

2d • Onsite

About The Position

Supports efficient property operations under the Community Manager. Oversees daily functions including leasing, pricing, collections, administration, resident services, and maintenance coordination. Ensures compliance with policies during leasing and application processing. May supervise onsite staff in the Manager’s absence. Must be flexible to work varied schedules, including weekends and holidays.

Requirements

• Strong communication and interpersonal skills
• Organization and multitasking ability
• Sales and customer service skills
• Ability to work independently with professionalism
• Attention to detail and problem-solving skills
• Team-oriented mindset
• Property Manager/PMIC license preferred
• Experience in leasing, sales, or customer service
• Knowledge of property management laws and financial practices
• Valid driver’s license or reliable transportation
• College degree preferred
• Experience with Microsoft Office and property management systems (Yardi, Rent Café, etc.) preferred
• Regular attendance required
• Ability to perform basic math and business communication tasks
• Physical ability to inspect properties and perform routine duties

Responsibilities

• Assist with monitoring budgets and controlling expenses
• Support annual utility analysis
• Ensure timely collection and deposit of rent, fees, and other income
• Review accounts receivable weekly; issue late notices
• Review, code, and submit invoices
• Monitor monthly budget reports and suggest adjustments
• Purchase supplies/equipment as directed (approval required for large expenses)
• Conduct daily property inspections to maintain quality and safety
• Monitor occupancy and maintain waiting lists
• Support resident retention efforts (events, programs, communications)
• Assist with lease renewals and occupancy strategies
• Ensure maintenance is completed and documented
• Inspect vacant and repaired units for readiness
• Obtain bids for capital improvements and make recommendations
• Monitor landscaping, safety risks, and overall property condition
• Assist with required inspections and reports
• Support recruiting, training, and staff development
• Promote teamwork and positive work environment
• Ensure timely personnel administration (evaluations, payroll, etc.)
• Enforce company policies and regulatory compliance
• Coordinate closely with maintenance staff
• Resolve vendor/contractor issues
• Resolve resident concerns professionally and promptly
• Handle disputes according to company guidelines
• Plan and attend resident events
• Deliver high-quality customer service
• Complete move-ins, move-outs, recertifications, and documentation
• Ensure compliance with HUD, LIHTC, Fair Housing, and other regulations
• Interpret regulations and recommend process improvements
• Prepare for audits and inspections
• Attend training programs
• Perform leasing and operational duties as needed
• Complete other assignments as directed

Benefits

• Health (HDHP & PPO), dental, and vision insurance
• Life and disability coverage
• HSA and FSA options
• 401(k) plan
• Employee Assistance Program
• Paid holidays (including birthday)
• Up to 130 hours PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree