Assistant Community Manager - Upland Park

Greystar•Miami, FL

16h•$26 - $28•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a 578-unit garden-style community in the lease-up stage. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement, delinquency collections, evictions, resident move-outs, vendor relationships, and owner communications. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and helps coordinate daily community operations. The role may also support leasing and marketing activities. The schedule is Monday through Friday, with weekends as needed.

Requirements

At least 1–3 years of relevant residence-life and/or property-management experience demonstrating skills in community management, sales, marketing, customer service, financial records and reporting, revenue generation, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Use property management software, including Yardi or OneSite, to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees; communicate with residents about balances; collect delinquencies; and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices for payment, reconcile work performed or products purchased, obtain Community Manager approval, code charges, and coordinate communications with vendors, accounting, and clients or owners.
Follow established eviction procedures, including proper notices, evictions, and representing the community at court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to established procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Maintenance Supervisor, and managing operations in accordance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospective residents, gathering prospect information through Guest Cards, showing available apartments and models, closing leases and obtaining deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for eligible onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.