Assistant Community Manager - Ivy Point Cypress

Greystar Management Services•Cypress, TX

5h•Hybrid

About The Position

This dual-focus role requires a balance of financial acumen and customer-centric sales skills to support the overall success of the community. Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community, including accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations. Utilizes property management software to record, track, and report on all financial activities. In addition to operational support, this role plays a key part in driving leasing performance and resident satisfaction. Engages prospective residents through personalized tours and consultative conversations to understand their needs and match them with the right housing solutions. Builds strong relationships with residents and prospects, maintains a deep understanding of community offerings, and contributes to occupancy goals through proactive outreach and follow-up.

Requirements

Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university.
1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team.
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have valid driver’s license to drive a golf cart on property.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.).

Responsibilities

Manages daily financial activities including rent collection, payment posting, bank deposits, reconciliations, invoice processing, and reporting.
Maintains accurate records and ensures integrity of property management systems.
Drives occupancy and revenue through full-cycle leasing activities, including prospect engagement, tours, application processing, screening, lease preparation, and seamless move-in coordination.
Monitors resident accounts, communicates outstanding balances, and enforces lease terms while executing collection strategies to minimize delinquency and protect revenue.
Implements and supports marketing strategies, outreach initiatives, and community events to generate qualified traffic and meet leasing goals.
Stays informed on market conditions and competitor positioning.
Delivers exceptional service to residents and prospects, proactively follows up to drive conversions and renewals, and responds promptly to concerns to support satisfaction and retention.
Ensures the community, amenities, and show units meet company standards by maintaining a high-quality presentation and coordinating with maintenance teams.
Supports lease renewals, move-ins, and move-outs in compliance with policies and legal requirements, ensuring proper documentation and timely execution.
Utilizes property management systems to track leasing performance, maintain resident/prospect data, and ensure adherence to company policies, procedures, and legal requirements, including evictions.
Acts as Manager-on-Duty in the absence of the Community Manager, coordinating daily operations, supporting team members, and ensuring community performance standards are met.
Assists in managing client/owner relationships, participates in tours and reporting, and engages in community partnerships and networking to support business objectives.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.