Assistant Community Manager - Tampa

Greystar Management Services•Tampa, FL

21h•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report on the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor and owner communication, and day-to-day community operations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, organizing work and coordinating with maintenance. The role may also assist with leasing and marketing activities. The team member works in an office environment and may frequently be exposed to outdoor conditions that can be unpleasant or hazardous. The position requires access to all interior and exterior areas of the property and amenities, and may involve local or occasional travel. The hourly pay range is $21.00–$23.00. Additional compensation may be available through onsite bonus programs. Benefits for full-time employees include medical, dental, vision, disability and life insurance; paid time off; possible onsite housing discounts; a paid sabbatical; 401(k) matching; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; and other insurance, legal, and charitable-giving programs.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies 1–3 years minimum relevant experience.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications as applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, follow delinquency collection procedures, and enforce lease terms to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile work performed or products purchased; obtain Community Manager approval; code charges; and coordinate communication among vendors, accounting, and the client or owner as needed.
Follow company procedures and notice requirements for evictions, evict residents, and represent the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and promote satisfaction and retention.
Serve as on-site supervisor in the Community Manager’s absence by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Maintenance Supervisor, and managing operations in accordance with company policies and procedures.
Assist with the client or owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospects, gathering information using the Guest Card, showing apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
For California only, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after 1 year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite team members may be eligible for weekly, monthly, and/or quarterly bonus programs.