Assistant Community Manager|HFC

RPM Living • Katy, TX

20d • Onsite

About The Position

The Assistant Community Manager supports community operations by greeting prospects, processing applications, managing leases and renewals, collecting rent, and handling evictions. The role also promotes resident satisfaction and property visibility through communication, outreach marketing, market research, and social media. This position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed to meet business needs. The title may also be associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to read documents, computer screens, and data; understand verbal communications in person and over the phone or computer; and operate a computer, keyboard, mouse, and other office equipment.
• Ability to meet the role’s physical requirements, including sitting for extended periods, climbing stairs, and occasionally lifting or carrying items weighing up to 20 pounds.
• Ability to work on site, spend time outdoors with exposure to the elements, and potentially work in confined spaces, at heights, and in hazardous areas.
• Flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver’s license preferred.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED