Assistant Community Manager

Woda Cooper•Washington Court House, OH

18d•Hybrid

About The Position

The Assistant Community Manager is responsible for supervising and motivating staff, interacting positively with residents to enhance community image and ensure retention, and leasing apartments. This role involves greeting prospects, showing apartments, processing applications and deposits, verifying information, and ensuring timely lease renewals. The Assistant Community Manager also maintains the community's appearance, handles rent collection, deposits, and record-keeping, screens applicants, controls delinquency, and processes bad debt files. A key aspect of the role is fostering a customer-centered service culture through proactive hospitality. The position also assists in hiring, developing, disciplining, and terminating site personnel, setting goals, and evaluating performance. Additionally, the Assistant Community Manager administers the operating budget, controls expenses, assembles and verifies resident financial information for approval, and ensures compliance with SHFA, governmental, lender, and investor commitments. They track unit inspections, ensure preventative maintenance is completed, sign off on vacant units as market-ready, and oversee rent collection, tracking, and delinquency management, including court appearances for evictions. The role involves daily property inspections, scheduling capital improvements and repairs, collecting bids, and ensuring timely and correct financial reporting. They review capital maintenance recommendations, maintain awareness of market conditions, ensure residents adhere to lease terms, and develop resident relations programs. Participation in company training, timely reporting of injuries and property loss, reading policies, training staff, responding to emails, learning Yardi Voyager, and effective communication with residents, associates, and vendors are also required. Any other duties as assigned.

Requirements

High school diploma or equivalent required.
Must possess a valid driver’s license and insurance.
Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
Must be able to lift up to 15 pounds at a time.
Must be able to traverse a variety of properties with stairs and in a variety of weather.
Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
Excellent interpersonal skills with good sales and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of laws, guidelines, and best practices of property management.
Proficient in Microsoft Office Suite or related software.

Nice To Haves

Experience working in affordable housing programs including one or more of the following: LIHTC, USDA Rural Development, Section 8, HOME a plus.
Experience with Yardi Voyager a plus.
Familiarity with Fair Housing laws preferred.
Experience with RD 515 preferred.

Responsibilities

Supervise and motivate all staff personnel to achieve the operational goals of management and ownership.
Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
Lease apartments: this includes taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, following up with all prospects, and ensuring that leases are renewed on a timely basis.
Maintain the community in an attractive manner at all times.
Timely collection of rents and all monies on site, daily deposits and record keeping.
Proper screening and scoring of rental applicants, control of delinquency and prompt processing of bad debt files to collections.
Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
Assist in the hiring, development, discipline, and employment termination of all site personnel.
Set goals and evaluate performance.
Administration of the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to the Compliance Manager for approval.
Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments.
Ensure each resident file complies with any and all lender and investor commitments.
Track scheduled unit inspections via unit inspection log and make sure preventative maintenance is completed.
Sign-off on vacant units as market-ready and provide correction lists as needed to set standard.
Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attend eviction proceedings in court as needed.
Inspect (walk) the property daily, and schedule capital improvements and repairs. This includes collecting three bids based on common specs and forwarding them to the Regional Manager for approval.
Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
Review capital maintenance recommendations, and forward to the Regional Manager for approval.
Maintain a constant awareness of neighborhood market conditions.
Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
Develop and implement positive resident relations programs for the property.
Participate in company-sponsored continuing education and training seminars.
Timely reporting of any worker’s compensation work-related injuries to Human Resources.
Timely reporting of any property loss or liability-related issues for both staff members and residents.
Read and be familiar with policies and procedures.
Train all staff as needed.
Respond to e-mail promptly.
Learn and maintain Yardi Voyager.
Effectively communicate with residents, associates and vendors.
Any other duties as assigned.