Assistant Community Manager - Rock Springs, WY

Ascentia Real Estate Holdings Co•Rock Springs, WY

5d•$19 - $23•Onsite

About The Position

The Assistant Community Manager (ACM) is responsible for assisting the Community Manager (CM) in the overall operation and performance of the property to company standards. This includes marketing, occupancy, collections, expense control, property maintenance and curb appeal, resident relations, and team leadership. The position is hourly and non-exempt.

Requirements

Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Excellent prioritization and time management skills
Strong computer skills, including Microsoft Office
At least two years of college education and two years of related experience OR at least four years of related experience
Must possess a valid Driver’s License

Nice To Haves

Bi-lingual preferred

Responsibilities

Knows and applies all Ascentia policies, procedures and standards.
Provides excellent internal and external customer service, including greeting and assisting residents and prospective residents, answering and directing calls, prioritizing customer service, displaying professional conduct and attire, maintaining satisfactory Customer Service Assessment scores, inspecting grounds and common areas daily, proactively and reactively inputting maintenance work orders, and following up on work order completion and resident satisfaction.
Assists prospective residents through the leasing process in accordance with Ascentia policies, procedures, and Fair Housing regulations, including maintaining knowledge of market rates, showing available units, using selling techniques to close deals, processing applications and leases, and communicating move-in information.
Markets the community through various platforms to gain occupancy, including assisting in market analysis, following up with prospective residents, ensuring accuracy of marketing materials, and updating online advertising.
Assists with the monthly rent collection process per company guidelines, including achieving delinquency goals, preparing and delivering notices, and preparing reports for the Community Manager.
Controls expenses and assists in the annual budgeting process by processing invoices, assisting with inventory, coding transactions, and managing the Purchase Order Log and Expense Notebook.
Manages and develops staff.
Completes additional reporting and administrative responsibilities for the community as needed.
Manages safety compliance in all aspects of the community, including loss prevention, ensuring availability and utilization of PPE, MSDS, and safety policies, reporting unsafe conditions, and reporting community incidents and employee injuries.
Demonstrates consistent, predictable attendance.