Assistant Community Manager - JAX

Cambridge Management•Jacksonville, FL

2d•Onsite

About The Position

Under the direct supervision of the Community Manager, the Assistant Community Manager is responsible for understanding all company policies and procedures and assisting the Community Manager in implementing them on the property. This role involves assisting with leasing, marketing, and resident relations, as well as effectively managing financial records. The Assistant Community Manager is expected to exhibit professionalism, excellent attendance, and strong communication skills, fostering lasting business relationships.

Requirements

High School Diploma or equivalent.
1-2 years of affordable housing leasing experience.
Experience budgeting and community cost control.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, LIHTC/HUD Programs, and other laws as they relate to property-specific guidelines and occupancy standards.
Must be able to travel to and from a bank and other off-site locations.
Must have a valid driver’s license if driving a golf cart (if one is on site).
Must be able to complete all required training within thirty (30) days of hire date.
Understanding of financial statements (budget, financial reports, P&L statement, general ledger, etc.).
Superior customer service skills including the ability to manage difficult customers and/or situations.
Professional verbal and written communication skills.
Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
Detail-oriented; ability to manage conflicting priorities and to adjust priorities daily.
Ability to work a flexible schedule to include weekends, evenings, and holidays.
Working knowledge of Office 365.
Excellent computer skills and industry software experience.
Willingness and ability to utilize tablet/mobile devices and software efficiently.

Nice To Haves

Bachelor’s degree or CPM highly preferred.
Property Management Certification (ARM, CAM, etc.) preferred.
Experience in managing LIHTC and HUD multi-family properties.

Responsibilities

Assist in directing and supervising leasing, maintenance, janitorial, and housekeeping staff.
Maintain current knowledge of area competition and market surveys.
Complete or supervise the completion and accuracy of weekly activity reports, all rental applications, and the recording of all rental and leasing information.
Assist the Community Manager in reporting, assigning, and recording all resident requests.
Assist the Manager in implementing resident renewal and retention programs.
Responsible for the collection, receipt, and recording of all rents.
Collection of all delinquent rents.
Provide reports as required.
Prepare all leases, addendums, and other legal paperwork for new move-ins.
Manage and maintain tenant files throughout the tenure of the lease(s).
Oversee the completion of security dispositions in a timely fashion.
Answer phones, take appropriate action, or direct calls to the proper administrative functions at the community.
At communities where the Leasing Consultant position does not exist, all responsibilities of the Leasing Consultant become additional requirements.
Identify competing communities and document rates for each apartment type, size, and amenities; may also assist with preparing market surveys.
Process and prepare all applicant and resident files in compliance with all Project Based Section 8 and LIHTC rules and regulations.
Perform annual renewal inspections in accordance with HUD and LIHTC regulations.
Contact utility companies to arrange for transfer of service for tenants.
Generate and post three-day demands and other legal notices required in property management.
Assist with the eviction of residents in compliance with court orders and directions from legal counsel and the owner.
Provide resident problem resolution; if resolution cannot be achieved, direct the issue to the Community Manager.
Assist in the planning and implementation of resident events and office themes.
Maintain a professional appearance at all times.
Interact with residents in a courteous and professional manner.
Purchase supplies and equipment for use on leased properties.
Record all rent receipts in the Yardi software system.
Process vendor invoices and purchase orders.
Complete required reports in the absence of the Community Manager.
Maintain awareness of and adherence to all requirements of the Fair Housing Act and all applicable HUD and LIHTC regulations.