Assistant Community Manager - Terrace Cove - Austin, TX

Valiant Enterprises•Austin, TX

1d•Onsite

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to ensure the smooth running and operation of the property. This role acts as the Community Manager in their absence and is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete, while also assisting with the community's leasing, marketing, and resident relations. Valiant Residential is a property management leader with over 37 years of experience, known for its "Valiant Spirit"—bold, innovative, and committed to excellence. The company fosters prosperous partnerships and long-term success, with a team that thrives on collaboration, integrity, and strategic thinking.

Requirements

Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
Demonstrate an ability to support and contribute to the community team.
Demonstrate strong oral and written communication skills.
Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training to comply with new and existing laws.
Valid driver’s license with good driving record and auto insurance.
Ability to work most weekends.
Neat, clean, and professional throughout the workday and/or whenever present in the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
High school diploma or equivalent

Nice To Haves

Bilingual in Spanish is a plus
Apartment management experience preferred
Bi-lingual preferred
2+ years of college preferred

Responsibilities

Assist in preparing advertising materials.
Assist in showing units and screening applicants.
Maintain records of rental levels of comparable units in the surrounding area.
Present creative leasing and marketing ideas.
Maintain courteous communication with residents, applicants, and representatives of other companies.
Greet prospects and qualify them by covering all criteria.
Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
Update availability report and process applications for approvals (i.e., credit check, rental history, etc.).
Submit processed applications to the Community Manager for approval.
Assist in monitoring renewals.
Distribute and follow up on renewal notices.
Professionally represent the company at all times.
Accept rental payments and give them immediately to the Community Manager.
Type leases and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
Review leases with the Community Manager before obtaining signatures.
Assist the management team with other various tasks as required.
Consistently implement policies of the community.
Prepare and maintain complete resident files.
Prepare late notices and notices to pay rent.
Assist in the collection of rents and preparation of receipts.
Assist with legal proceedings.
Assist with lease preparation, signing, and administration.
Operate computers programmed with accounting software to record, store and analyze information.
Understand the Apartment Association lease and contracted credit report application.
Communicate with the Community Manager regarding the accuracy of invoices received; that purchase orders are attached, and invoices are coded correctly, according to company procedures.
Ensure that all invoices received from the properties are approved, entered and paid promptly.
Quickly complete maintenance service requests and inform the maintenance team.
Answer questions for residents about the community, repairs, rent, rules, etc.
Follow up promptly if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community's cleanliness and curb appeal.
Enforce the policies of the community.