Assistant Community Manager - Colonnade at the Creek

Benton Communities • Takoma Park, MD

20h • Onsite

About The Position

The Assistant Community Manager supports the efficient and profitable operation of the residential community. This role requires a professional image in all aspects of work performance, including personal habits, demeanor, and attire, meeting company standards for conduct and attendance. The position models the company's mission and foundations, demonstrating good communication skills to ensure effective interaction with residents, the community, agencies, owners, and team members. A high level of customer service is expected, and any areas of concern should be brought to the Community Manager's attention. The role involves administrative functions such as typing and filing, answering the telephone professionally and promptly, and recording/forwarding messages. It also includes showing available units to applicants using established safety processes, conducting landlord references and background checks, and understanding the financial implications of job duties. The Assistant Community Manager will perform the duties of the Community Manager in their absence and as necessary, prepare new and re-certification leases and other forms, and observe all required health and safety requirements. Responsibilities also include collecting and recording rental payments, immediately acknowledging and working to correct resident complaints, handling maintenance requests, inputting and maintaining maintenance records, inspecting the property, and purchasing maintenance and administrative supplies as directed. Other duties as necessary may also be assigned.

Requirements

• Tax Credit Experience required
• High School Diploma or equivalent.
• Excellent verbal and written communications skills.
• Ability to use computer software, and email.
• Attention to detail and the ability to prioritize multiple demands necessary.
• Willingness to be an active team player, respond to multiple interruptions and meeting critical deadlines required.

Nice To Haves

• Prior related experience preferred.
• Proficiency with Microsoft Office Suite preferred.

Responsibilities

• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire.
• Meets company standards on conduct, attendance, etc.
• Models Mission and Foundations.
• Demonstrates good communication skills and helps ensure communication with residents, community, agencies, owners and team members.
• Provides high level of customer service.
• Brings any area of concern to the Community Manager's attention.
• Types, files and performs other related administrative functions.
• Answers telephone professionally and promptly, recording and forwarding messages to team members.
• Shows available units to applicants using established safety process.
• Conducts landlord references and background checks.
• Understands financial implications of job duties. Acts accordingly.
• Performs the duties of the Community Manager in his/her absence and as necessary.
• Prepares new and re-certification leases and other forms.
• Observes all required health and safety requirements.
• Collects and records rental payments.
• Immediately acknowledges resident complaints and works to correct problem.
• Handles maintenance requests, inputs and maintains maintenance records.
• Inspects the property.
• Purchases both maintenance and administrative supplies as directed.
• Performs other duties as necessary.

Benefits

• Excellent benefits package
• PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• LTD (Long-Term Disability)
• AFLAC
• Matched 401(k) programs with eligibility on the first of the month after 60 days of employment.
• $1500 annualized waiver, if health insurance coverage is not needed.
• 10 paid Holidays
• Veteran's Day for employees that are Veterans
• Birthday PTO after one year of employment
• Personal Day after 6 months of employment
• 4 Wellness Days each year.
• Bonus potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED