Assistant Community Manager

Neighborly Ventures•Salem, OR

3d•$18 - $25•Onsite

About The Position

The role of Assistant Community Manager is essential in supporting the Community Manager with the daily operations of the property. This position involves actively delivering high-quality customer service to both current and prospective residents. The Assistant Community Manager will help the Community Manager with financial and property operations and provide support to the maintenance and leasing staff as needed. Reporting directly to the Community Manager, the Assistant Community Manager will maintain proficiency in all relevant platforms, understand landlord-tenant laws, efficiently lease available units, and assist the Community Manager with other operational tasks.

Requirements

Ability to manage difficult or emotional situations using an outward mindset.
Excellent verbal and written communication skills.
Exceptional problem-solving abilities.
Strong customer service skills.
Motivated to respond promptly to the needs and requests of the Community Manager.
Strong organizational and time management skills, along with effective communication.
Working knowledge of Fair Housing Guidelines.
General understanding of Low-Income Fair Housing Guidelines
Committed to acting with integrity, professionalism, and confidentiality.
Proficient in Microsoft Office Suite, property management software, and Tenant Tech.
Ability to interact with others while emphasizing the principles of an outward mindset.
High school diploma or equivalent.
At least one (1) year of Property Management experience.

Nice To Haves

LIHTC Compliance preferred.
Fair Housing certification.

Responsibilities

Assist the Community Manager with the administration, improvement, maintenance, and general operations of Neighborly Communities properties.
Maintain a thorough understanding of all fair housing regulations.
Adhere to all fair housing regulations.
Help resolve operational and residential issues that may arise from residents, vendors, etc.
Provide exceptional customer service to residents by striving to exceed their expectations.
Maintain regular and reliable on-site or in-office attendance in accordance with the attendance policy outlined in the personnel manual.
Assist in compiling reports in a timely manner as assigned by the Community Manager, including but not limited to performance standards, asset management reports, budget reports, and delinquency reports.
Work with the Community Manager and Accounting team on final accounting statements as assigned.
Adhere to the community’s operational policies and procedures for various tasks, including but not limited to monthly lease expirations and renewals, market surveys, weekly census reports, applicant screenings, application processes, auditing of resident files, and move-in/move-out processes.
Participate actively in Safety Meetings in collaboration with the Service Manager, if applicable.
Help create and coordinate resident retention events.
Serve as a resource for all team members, both in the office and maintenance.
Maintain expert-level proficiency in all property management platforms, including but not limited to: ResMan, Tenant Tech, Leonardo, and SharePoint.
Demonstrate self-accountability by scheduling, preparing, and conducting monthly 3A+ SAM meetings with your supervisor, and reporting the outcomes of these meetings to Human Resources.
Complete all necessary and assigned training through GraceHill and any other required classes or seminars, such as Outward Mindset Gatherings and Outward Performance training.
Perform other related duties as assigned by management.