Assistant Community Manager - The Retreat at Mountain Brook

Greystar•Birmingham, AL

2d•$22 - $25•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and the use of property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, move-outs, vendor coordination, and owner relations. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and community operations in accordance with company policies and procedures. The role may also support leasing and marketing.

Requirements

At least 1 year of relevant residence life and/or property management experience; the posting states a minimum of 1–3 years.
Experience demonstrating skills in community management, sales, marketing, and customer service sufficient to assist with daily apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software, accurately entering transactions and completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; verify work or purchases, obtain Community Manager approval, code charges, and coordinate related communications.
Follow company eviction procedures, including notice requirements, eviction actions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with client and owner relationships by attending meetings, conducting community tours, sharing performance updates, and responding to requests.
Assist with leasing and marketing as needed, including greeting prospects, completing Guest Cards, showing apartments and models, obtaining lease deposits, and helping with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.