Assistant Community Director - Oak House

Kairoi Residential•Leander, TX

3d•Onsite

About The Position

Kairoi Residential is seeking an Assistant Community Director to join their team. This role is a dynamic blend of leadership and financial management that affects the resident’s full lifecycle at the community. The Assistant Community Director will be the right-hand leader to the Community Director and will help oversee operations of the community in many facets, including financial management, resident relations, supplier relationships, contract execution, and more.

Requirements

2-3 years of industry experience or experience in a related hospitality or customer service environment.
Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing, evictions, Fair Housing, and associate safety.
A strong foundation in financials and the ability to accurately calculate figures such as concessions, late fees, prorated rates, etc.
A remarkable sense of professionalism, especially when dealing with resident issues, future residents, and emergency situations.
High attention to detail.
A positive, customer-focused attitude and willingness to serve.
Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

An Associate’s Degree, or equivalent from a college or technical school is preferred.

Responsibilities

Lead resident relations and retention programs.
Handle and resolve resident concerns or complaints.
Initiate and manage the lease renewal process with residents.
Ensure residents submit rent payments on time and manage delinquent balances.
Accurately input and collect all late fees, rental agreement amounts, concessions, etc.
Prepare bank deposits.
Assist with resident evictions in compliance with court orders and directions from Attorneys and the Regional Manager.
Handle and coordinate move-in and move-out details for residents.
Accurately process paperwork, maintain resident files, and keep all sensitive information confidential.
Prepare weekly traffic, renewal, and financial reporting.
Ensure the office team has necessary office supplies.
In the absence of the Community Director, carry out supervisory responsibilities.
Initiate and deliver resident lease violations and late notices.
Share organizational policies with the team and ensure protocol is followed.
Notify the Community Director of any protocol non-compliance.
Regularly walk apartment homes in preparation for move-ins to ensure the make-ready process is complete.
Inspect apartment homes upon resident move-out for accurate Final Account Statement preparation.

Benefits

Competitive Compensation
Incentive compensation opportunities
Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
401k program with a company match.
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program.
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training opportunities