Assistant Community Director - Oak House

Kairoi Management•Austin, TX

2d•Onsite

About The Position

Seize Your Career Opportunity at Kairoi Residential. At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. Life as the Assistant Community Director is a dynamic blend of leadership and financial management that affects the resident’s full lifecycle at your community. You will be the right-hand leader to the Community Director and will help oversee operations of the community in many facets, including financial management, resident relations, supplier relationships, contract execution, and more!

Requirements

2-3 years of industry experience or experience in a related hospitality or customer service environment is required.
Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing, evictions, Fair Housing, and associate safety is required.
A strong foundation in financials and the ability to accurately calculate figures such as concessions, late fees, prorated rates, etc.
A remarkable sense of professionalism especially when dealing with resident issues, future residents, and emergency situations.
High attention to detail.
A positive, customer-focused attitude and willingness to serve.
Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

An Associate’s Degree, or equivalent from a college or technical school is preferred.

Responsibilities

Lead resident relations and retention programs.
Handle and resolve resident concerns or complaints.
Initiate and manage the lease renewal process with residents.
Ensure residents submit rent payments on time and manage delinquent balances.
Accurately input and collect all late fees, rental agreement amounts, concessions, etc.
Prepare bank deposits.
Assist with resident evictions in compliance with court orders and directions from Attorneys and the Regional Manager.
Handle and coordinate move-in and move-out details for residents.
Accurately process paperwork and maintain resident files, ensuring confidentiality of sensitive information.
Prepare weekly traffic, renewal, and financial reporting.
Ensure the office team has necessary office supplies.
In the absence of the Community Director, carry out supervisory responsibilities.
Initiate and deliver resident lease violations and late notices.
Share organizational policies with the team and ensure protocol is followed.
Notify the Community Director of any protocol deviations.
Regularly walk apartment homes in preparation for move-ins to ensure the make-ready process is complete.
Inspect apartment homes upon resident move-out to accurately prepare Final Account Statements.