Assistant Community Director - Tyler Apartments

Bedrock Property Management•Johnson City, TN

About The Position

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations and resident satisfaction at Tyler Apartments. The role assists with vendor relations, timely property maintenance, reporting and financial oversight, and achievement of the community’s leasing, financial, and performance goals. The Assistant Community Director works alongside the Community Director and represents Bedrock to residents, vendors, owners, and employees. Bedrock emphasizes genuine care, high standards, selfless service, collaboration, ownership, continual growth, and clear and kind communication. The company describes its workplace as challenging and focused on helping employees achieve more and find better ways to work. Bedrock Property Management is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

At least one year of multifamily property management experience.
Experience leading a team toward success through positive motivation, goal setting, and accountability.
Exceptional verbal and written communication skills.
Strong organizational skills to manage multiple priorities, tasks, and deadlines.
Ability to provide excellent customer service and listen effectively while offering helpful solutions.
Ability to manage staff, operations, and the community’s financial performance.
Ability to pursue revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring property financial performance.
Proactive attention to detail and an ability to identify ways to improve the property.
Ability to respond to issues outside the normal work schedule when required.
Ability to travel up to 10% of the time.
Ability to frequently sit, stand, and walk; regularly talk or hear; and frequently use hands or fingers to handle or feel objects, tools, or controls.
Ability to occasionally climb or balance, stoop, kneel, crouch, or crawl, and occasionally lift and/or move up to 25 pounds.
Vision abilities including close, distance, and peripheral vision and the ability to adjust focus.
Ability to withstand seasonal outdoor cold and heat.

Nice To Haves

Previous leasing, property manager, or community manager experience.
Experience as a Customer Experience Manager or in a related field; candidates from these fields are encouraged to apply.

Responsibilities

Provide exemplary customer service, proactively resolve resident issues, and create a warm and welcoming environment.
Assist with the community’s financial management by preparing required daily and weekly reports.
Comply with federal fair housing standards, other applicable laws, and company policies and procedures.
Develop professional skills and pursue continual growth, including learning from mistakes.
Represent the company professionally in interactions with residents, vendors, and owners.
Operate onsite computers and other technology, including security systems, cameras, copiers, scanners, and printers.
Maintain consistent and compliant resident files in electronic and/or hardcopy format.
Resolve issues promptly with a focus on customer service, including responding outside normal work schedules when required for resident safety and satisfaction.
Support property performance by participating in resident events, marketing the property, and focusing on resident retention.
Work alongside the Community Director to achieve property goals.
Perform other duties as assigned.
Travel up to 10% of the time.