Assistant Community Director - Tyler Apartments

Elmington Property Management • Johnson City, TN

8h

About The Position

Bedrock Property Management is seeking an Assistant Community Director to support the day-to-day operations and overall success of a residential community while helping ensure resident satisfaction. The role supports efficient property operations, including vendor relations, timely maintenance, reporting and financial oversight, and achievement of leasing and financial goals. The Assistant Community Director works alongside the Community Director to meet property goals and represents Bedrock professionally to residents, vendors, employees, and owners.

The position emphasizes exemplary customer service, operational and financial performance, organization, communication, attention to detail, and continual professional growth. It includes responding to issues outside the normal work schedule when required to support resident safety and satisfaction, and travel of up to 10% of the time.

Requirements

• At least 1 year of multifamily property management experience.
• Exceptional verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities, tasks, and deadlines.
• Ability to provide exemplary customer service and effectively listen and offer helpful solutions.
• Ability to manage staff, operations, and the financial performance of a community.
• Ability to meet revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring financial performance.
• Proactive attention to detail and an orientation toward improving the property.
• Ability to work alongside the Community Director to achieve property goals.
• Previous experience leading a team through positive motivation, goal setting, and accountability.

Nice To Haves

• Previous Leasing, Property Manager, or Community Manager experience.
• Experience as a Customer Experience Manager or in a related field.

Responsibilities

• Provide exemplary customer service, proactively resolve resident issues, and create a warm and welcoming environment.
• Assist with community financial management by preparing required daily and weekly reports.
• Follow federal fair housing standards and all other applicable laws.
• Develop professional skills and pursue continual growth, including learning from mistakes.
• Follow company policies and procedures in all interactions.
• Represent the company professionally to residents, vendors, and owners.
• Operate on-site computers and other technological devices, including security systems, cameras, copiers, scanners, and printers.
• Maintain consistent and compliant resident files in electronic and/or hardcopy formats.
• Resolve issues promptly with a focus on customer service.
• Respond to issues outside the normal work schedule when required to ensure resident safety and satisfaction.
• Support property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Assist in managing vendor relations and ensuring timely property maintenance.
• Help meet leasing and financial goals and monitor community performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed