Assistant Community Director - Dogwood Place
About The Position
Bedrock Property Management’s Assistant Community Director supports the day-to-day operations and overall success of the property while contributing to resident satisfaction. The role assists with vendor relations, timely property maintenance, reporting and financial oversight, and meeting the community’s leasing and financial goals. The Assistant Community Director works alongside the Community Director and helps manage staff, operations, and financial performance. The position emphasizes exemplary customer service, proactive problem solving, resident retention, property marketing, and adherence to fair housing standards and company policies. It also requires preparing daily and weekly reports, maintaining compliant resident files, using onsite technology, and responding to issues outside the normal work schedule when required for resident safety and satisfaction. Travel may be required up to 10% of the time.
Requirements
- At least one year of multifamily property management experience.
- Exceptional verbal and written communication skills.
- Strong organizational skills and ability to manage multiple priorities, tasks, and deadlines.
- Passion for excellent customer service.
- Ability to help meet revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring property financial performance.
- Ability to effectively manage staff, operations, and community financial performance.
- Proactive attention to detail and a focus on improving the property.
- Effective listening and problem-solving skills.
- Previous experience leading a team through positive motivation, goal setting, and accountability.
- Ability to travel up to 10% of the time.
- Ability to respond to issues outside normal work schedules when required.
Nice To Haves
- Previous Leasing, Property Manager, or Community Manager experience.
- Experience in customer experience management or a related field.
Responsibilities
- Provide exemplary customer service to residents, proactively resolve issues, and create a welcoming environment.
- Assist with the community’s financial management by preparing required daily and weekly reports.
- Abide by federal fair housing standards and other applicable laws.
- Develop professional skills and pursue continual growth and learning.
- Follow company policies and procedures in all interactions.
- Represent the company professionally to residents, vendors, and owners.
- Operate onsite computers and technology, including security systems, cameras, copiers, scanners, and printers.
- Maintain consistent and compliant resident files in electronic and/or hardcopy formats.
- Resolve issues in a timely manner with a focus on customer service.
- Respond to issues outside normal work schedules when required to support resident safety and satisfaction.
- Support property performance through resident events, property marketing, and resident-retention efforts.
- Assist with vendor relations and timely property maintenance.
- Support leasing and financial goals and performance of the community.
- Work alongside the Community Director to achieve property goals.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
