Onsite Assistant Community Association Manager (OBFL101226)

RealManage•Ormond Beach, FL

2d•$21 - $23•Onsite

About The Position

The Assistant Community Association Manager (ACAM) assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles. This role requires adherence to the company's guiding principles, including integrity, respect, selflessness, personal relationships, and continuous improvement. The company is values-based and committed to an exceptional associate experience, as evidenced by being Great Place to Work® Certified™.

Requirements

High school diploma or GED required.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel and Power Point).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Associate degree preferred.

Responsibilities

Assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.
Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt.
Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures.
Manage clubhouse and pool reservation process.
Process pool cards/gate remote requests, for communities where this is managed at the branch level.
Upload Community Documents to Archive, such as Annual Meeting vote/sign-in/proxies, community legal documents etc.
Assist with all resident correspondence with regard to violations, requests for community forms, general payment questions, ACC requests, reservation details, etc.
Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation.
Ensure that all agreements are fully executed and are appropriately filed.
Assist in obtaining COI information for vendors of each community.
Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements.
Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate.
Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting.
Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests.
Set up files for new associations as assigned and maintain association files per standard office procedures.
Assist the CAM with researching resident requests, and securing locations and dates for meetings.
Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.
Attend monthly Manager’s and training meetings as required.
Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.
Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.
Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.