Assistant Coffee House Manager - North End Market HIVB

The Harrison Group, Inc.•Virginia Beach, VA

6h•$19 - $21•Onsite

About The Position

We are looking for a dedicated and energetic Assistant Café Manager to lead our team. You will assist the Cafe Manager in overseeing daily operations, motivating staff, and driving sales. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering extraordinary guest experiences.

Requirements

1–2 years of previous management or supervisory experience in a cafe, restaurant, or retail environment.
Hands-on experience with professional coffee/espresso machines, grinders, and POS systems.
Strong leadership, math, and communication skills.
Sound knowledge of food health and safety regulations.
Must be able to work a flexible schedule, including early mornings, weekends, and holidays.
Enthusiastic, positive, upbeat, and capable of solving problems on the fly.

Nice To Haves

Food Safety Manager Certification preferred

Responsibilities

Assist in managing daily cafe operations, ensuring smooth workflow and maintaining quality standards.
Act as the floor leader, ensuring customers are greeted warmly and their orders are fulfilled quickly and accurately.
Resolve customer complaints promptly and professionally to ensure high satisfaction.
Enforce all health, safety, and sanitation regulations across all shifts.
Flexibility to work all stations in the store, including barista, cashier, food expo, dishwasher, and food prep.
Help recruit, hire, and onboard new baristas and cafe staff.
Train employees on drink preparation, equipment usage, and company service standards.
Monitor staff performance, provide constructive feedback, and keep the team motivated.
Ensures all staff is following company guidelines. Is comfortable carrying out disciplinary action when necessary.
Monitors sales to make adjustments to staffing when necessary.
Inventory: ordering and keep track of product and disposables to ensure maximum sales and availability.
Assist with cash handling duties, including processing payments, completing registers.
Is comfortable with scheduling, ensuring appropriate coverage during both peak and slow times.
Is able to make timeclock adjustments to ensure payroll is accurate.