Assistant Coach (Assistant Store Manager)

Rally House • Franklin, TN

21d • $17 - $25

About The Position

The Assistant Coach acts as the Assistant Store Manager, supporting store performance by ensuring standards are consistently executed and helping develop the team. The role owns day-to-day outcomes, supports training and coaching, and helps maintain a steady, organized, guest-focused environment. The Assistant Coach adapts quickly to changing priorities and supports the Head Coach in driving overall store results.

Requirements

• At least 3 years of retail experience.
• At least 1 year in a supervisory or team lead role.
• Availability to work 40 hours per week, with open availability including daytime, nights, weekends, holidays, and featured local sports events.
• Ability to adapt quickly, problem-solve, and lead through change.
• Effective communication, prioritization, and delegation skills.
• Enthusiastic attitude with a passion for sports and retail.
• Leadership and coaching skills, with the ability to develop and motivate teams.
• Strong understanding of store operations and business execution.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Ability to bend, reach, and climb ladders.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed