Assistant General Manager - Mesquite
About The Position
The Assistant Club Manager helps lead the daily operation of a Retro Fitness club while building the skills needed to become a Club Manager. The role is an active sales leader on assigned shifts, coaches the front desk team, supports fitness introductions, and helps keep the club ready for members. The position leads shifts, directs daily priorities, maintains coverage, completes opening and closing procedures, and supports the Club Manager with daily execution. It conducts membership tours and consultations, closes memberships, follows up with leads, asks for referrals, supports local outreach, reviews sales goals, and coaches sales behaviors. It also books Welcome Workouts, introduces members to the fitness team, and supports personal-training referrals, upgrades, and recurring revenue growth. The Assistant Club Manager trains new employees, coaches front desk performance, reinforces company processes, and assists with interviewing, scheduling, timekeeping, and performance documentation as assigned. The role resolves member concerns within its authority, maintains accurate account records, escalates issues promptly, and inspects cleanliness, safety, and equipment condition to help correct deficiencies. This is an hourly, full-time, in-person position. The stated schedule is Monday, Tuesday, and Thursday, 10 a.m.–8 p.m., and Saturday and Sunday, 8 a.m.–5 p.m., with Wednesday and Friday off. Coverage may change with club needs, and occasional travel up to 10% may be required. Hourly pay is listed as an unfilled approved range, with eligibility for sales commissions and performance bonuses subject to attainment, eligibility requirements, company plan terms, position, and club classification.
Requirements
- 2–3 years of team leadership experience.
- 3–5 years of experience in retail, hospitality, fitness, or a service environment.
- Experience selling, coaching employees, and maintaining operating standards.
- Comfort reading sales and performance reports.
- High school diploma or GED.
- CPR certification required within 30 days of hire.
- Basic computer and CRM skills.
- Dependable attendance and clear communication.
- Ability to remain active on the club floor and assist with equipment, with reasonable accommodation as applicable.
Nice To Haves
- College education preferred.
Responsibilities
- Lead assigned shifts, direct daily priorities, maintain coverage, complete opening and closing procedures, and support the Club Manager with daily execution.
- Conduct membership tours and consultations, close memberships, follow up with leads, ask for referrals, and support local outreach.
- Review daily sales goals and coach the team on sales behaviors.
- Book Welcome Workouts, introduce members to the fitness team, and support personal-training referrals, upgrades, and recurring revenue growth.
- Train new employees, coach front desk performance, and reinforce company processes.
- Assist with interviewing, scheduling, timekeeping, and performance documentation as assigned.
- Resolve member concerns within authority, maintain accurate account records, and promptly escalate issues.
- Inspect cleanliness, safety, and equipment condition and help correct deficiencies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
