Assistant General Manager - Deer Park
About The Position
The Assistant Club Manager helps lead the daily operation of a Retro Fitness club while developing the skills needed to become a Club Manager. The role is an active sales leader on assigned shifts, coaches the front desk team, supports fitness introductions, and helps keep the club ready for members. Responsibilities include leading shifts and daily priorities, maintaining coverage, completing opening and closing procedures, and supporting the Club Manager with daily execution. The Assistant Club Manager conducts membership tours and consultations, closes memberships, follows up with leads, requests referrals, supports local outreach, reviews sales goals, and coaches sales behaviors. The role also books Welcome Workouts, connects members with the fitness team, and supports personal-training referrals, upgrades, and recurring revenue growth. The position trains new employees, coaches front desk performance, reinforces company processes, and assists with interviewing, scheduling, timekeeping, and performance documentation as assigned. It resolves member concerns within its authority, maintains accurate account records, escalates issues promptly, and inspects club cleanliness, safety, and equipment condition to help correct deficiencies.
Requirements
- 2–3 years of team leadership experience.
- 3–5 years of experience in retail, hospitality, fitness, or a service environment.
- Experience selling, coaching employees, and maintaining operating standards.
- Comfort with reading sales and performance reports.
- High school diploma or GED.
- CPR certification required within 30 days of hire.
- Basic computer and CRM skills.
- Dependable attendance and clear communication.
- Ability to remain active on the club floor and assist with equipment, with reasonable accommodation as applicable.
Nice To Haves
- College education preferred.
Responsibilities
- Lead assigned shifts, direct daily priorities, maintain coverage, complete opening and closing procedures, and support the Club Manager with daily execution.
- Conduct membership tours and consultations, close memberships, follow up with leads, ask for referrals, and support local outreach.
- Review daily sales goals and coach the team on sales behaviors.
- Book Welcome Workouts, introduce members to the fitness team, and support personal-training referrals, upgrades, and recurring revenue growth.
- Train new employees, coach front desk performance, and reinforce company processes.
- Assist with interviewing, scheduling, timekeeping, and performance documentation as assigned.
- Resolve member concerns within the role's authority, maintain accurate account records, and escalate issues promptly.
- Inspect cleanliness, safety, and equipment condition and help correct deficiencies.
Benefits
- Eligible sales commissions.
- Performance bonuses, subject to performance attainment, eligibility requirements, and company plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
