Assistant Closing Manager Full Time

BJ's Wholesale Club • Easton, MD

7d • Onsite

About The Position

BJ’s Wholesale Club is seeking an Assistant Closing Manager to provide leadership and direction within the club, focusing on driving club performance, particularly in departments they directly manage. This role involves leading the Assistant Closing Manager, Recovery team, and Utility team, offering guidance, support, and oversight to ensure effective performance. The Assistant Closing Manager is accountable for upholding policies and procedures, delivering a positive service experience to members, maintaining Grand Opening Look Daily (GOLD) standards, and providing leadership during closing shifts. The position also assists in audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training for food safety and operational excellence. As a Manager on Duty (MOD), the Assistant Closing Manager takes full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained. Specific certifications for retail propane oversight in Florida and a yearly forklift license certification are also necessary.

Requirements

• 2 years of experience in retail, supermarket, or warehouse perishable operations required.
• Experience in managing inventory turnover and waste reduction strategies.
• Forklift Certification required.
• High school diploma required.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.
• A valid ServSafe Food Safety Certification is required and must be maintained in good standing.
• In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.

Nice To Haves

• College degree preferred.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Oversee end-of-day execution, including Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep to ensure readiness for morning open.
• Lead by presence: Actively walk the floor during closing hours to observe and engage with Members and team performance.
• Maintain GOLD Standards: Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Ensure full-functioning departments through close: Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
• Support issue resolution: Personally resolve or escalate evening Member concerns to ensure satisfaction.
• Drive in-stock and freshness: Monitor closing in-stocks, product rotation, culling, and merchandising in all areas—especially perishables.
• Conduct quality and date checks: Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Enforce sanitation excellence: Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Manage Assistant Closing Manager and Recovery team productivity: Schedule and coach Assistant Closing Manager, Recovery and Utility Clerks for optimal coverage and efficient task execution.
• Utilize tools effectively: Leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution, prioritize tasks, and maximize team efficiency.
• Support audit readiness: Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Champion “close to open” operational standards: Ensure departments are clean, stocked, and ready for the next day.
• Maintain equipment readiness: Identify issues with compactors, refrigeration, and cleaning tools; escalate repairs proactively.
• Coach onboarding and certifications: Reinforce ServSafe, PPE, and department-specific training for new and existing team members.
• Drive improvement in underperforming areas: Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps.
• Partner cross-functionally: Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
• Perform other duties as assigned: Provide operational support beyond primary scope as directed by club leadership.
• Utilize BJ’s MY WORK system: Execute assigned tasks and ensure compliance with product liabilities and company initiatives.
• Operate forklift safely and efficiently: Follow all safety protocols and procedures to ensure compliance and effective equipment use.
• Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED