Assistant Clinical Resource Manager - Emergency Room

Oklahoma State University•Tulsa, OK

17h•Onsite

About The Position

This position is responsible for patient care coordination on designated shift in assigned department with collaboration with the supervisor or manager. To insure quality patient care consistent with the philosophy and objectives of the organization. This position provides direct operational support for the unit on a shift basis, acts as a clinical resource person for the staff and acts as a liaison between staff and management, assisting the manager in determining staffing needs and identifying problems the designated unit. The charge nurse provides the communication link between manager, supervisor, staff, patients, physicians and others. The position serves as a resource to staff for patient care assessment and in the planning of nursing interventions. The position facilitates problem resolution and collaborates with the manager in assessing quality of care provided, identifying staff strengths and weaknesses, and in evaluation of staff performance. Operational issues are identified by this position, and the individual works to take action and correct problems. Interface with physicians and interdisciplinary teams for comprehensive care planning is also required responsible for performing administrative support duties including clerical, receptionist, scheduling and purchasing activities for one or more Managers. Ability to coordinate publications, large group meetings and be proficient in various software packages This individual must have excellent interpersonal skills, able to handle multiple tasks and coordinate multiple requests while maintaining a positive customer service approach. This position must demonstrate good telephone skills and be able to assist others in a courteous manner, following up on the caller’s needs. The individual in this position performs various off-unit activities, and attends staff meetings. Provide administrative support to the Clinical Resource Manager. Perform various chart audits that will focus on quality improvements being made in the Emergency Department.

Requirements

2-years Associate degree
Current OK RN License
BLS
ACLS
1-3 years of experience

Nice To Haves

Proficient in various software packages
Excellent interpersonal skills
Able to handle multiple tasks
Able to coordinate multiple requests
Maintain a positive customer service approach
Good telephone skills
Able to assist others in a courteous manner
Follow up on caller's needs

Responsibilities

Patient care coordination on designated shift in assigned department
Provide direct operational support for the unit on a shift basis
Act as a clinical resource person for the staff
Act as a liaison between staff and management
Assist the manager in determining staffing needs
Identify problems in the designated unit
Provide the communication link between manager, supervisor, staff, patients, physicians and others
Serve as a resource to staff for patient care assessment and in the planning of nursing interventions
Facilitate problem resolution
Collaborate with the manager in assessing quality of care provided
Identify staff strengths and weaknesses
Assist in the evaluation of staff performance
Identify operational issues and take action to correct problems
Interface with physicians and interdisciplinary teams for comprehensive care planning
Perform administrative support duties including clerical, receptionist, scheduling and purchasing activities for one or more Managers
Coordinate publications and large group meetings
Perform various chart audits that will focus on quality improvements being made in the Emergency Department