Assistant Clinical Manager (ACM) - Medical Surgical Oncology

Advocate Health • Skaneateles, NY

18d • $44 - $66

About The Position

The Assistant Clinical Manager (ACM) assists PCC leadership with the day-to-day operation of the Medical Surgical Oncology unit to ensure high-quality, cost-effective patient care. The role serves as a Charge Nurse and clinical resource, supporting safe staffing and assignments, regulatory compliance, patient safety, quality improvement, service recovery, and coordination of care. The ACM also supports staff development through coaching, mentoring, education, orientation, competency development, and performance feedback, while maintaining personal clinical expertise and professional growth.

Requirements

• Registered Nurse (RN) licensure.
• Typically three years of experience in the specialty area.
• Ability to assume a charge or schedule coordinator role.
• Ability to communicate effectively and work cohesively with a diverse work group.
• Skills specific to the unit's specialty.
• CPR certification and Illinois Licensed Professional Registered Nurse certification relative to the specialty area, if applicable.
• Ability to travel locally, work in stressful conditions, adapt to change, cooperate with others, and make sound, timely decisions.
• Ability to perform lifting and bending and function in a fast-paced environment with established time constraints.
• Ability to recognize the needs and behaviors of varied patient age groups and provide age-appropriate care based on knowledge of growth and development across the life span.
• Ability to lift up to 35 pounds without assistance; patient handling equipment and at least one other associate are expected for patient lifts over 35 pounds or when a patient cannot assist, when available.

Nice To Haves

• Specialty-focused continuing education and/or certifications may be required based on department discretion.

Responsibilities

• Serve as Charge Nurse and assign patient and non-patient care safely and effectively.
• Maintain staffing in accordance with established policies and patient volume.
• Collaborate with physicians, management, and other healthcare professionals to support quality care and patient satisfaction.
• Prioritize duties and responsibilities to contribute to system, site, and unit goals.
• Ensure accurate reporting of census, acuity, and staffing at predetermined times.
• Ensure Point of Care Testing equipment, Code Carts, and Code Boxes are accounted for.
• Ensure appropriate supplies are available to staff via Lawson.
• Monitor and edit Report Express reports in a timely manner.
• Ensure compliance with regulatory agency standards and hospital policies and procedures.
• Promote patient safety by reporting issues through established channels and participating in safety initiatives.
• Apply Performance Improvement principles and assist with the Performance Improvement Process to support positive patient outcomes.
• Respond to patient and family concerns promptly and refer complex issues to management.
• Support the unit-based performance improvement plan, indicators, and outcomes; recommend improvements and help achieve goals.
• Maintain current knowledge of the organization's mission, philosophy, policies, and procedures.
• Serve as a clinical resource to staff and collaborate with the healthcare team to facilitate Care Management.
• Model Service First standards, facilitate staff adherence to courtesy standards and scripts, and facilitate Service Recovery.
• Take initiative in problem resolution and conflict management.
• Work with PCC leadership to promote a positive staff work environment, growth, development, and job satisfaction.
• Refer major rule violations and work performance issues to management through the established chain of command.
• Assist with data collection and tracking for staff education and in-service activities.
• Help develop staff competencies and skills checklists and provide unit coverage to facilitate attendance at in-services.
• Coach and mentor staff to foster growth and development.
• Conduct timely, objective performance pathways for assigned staff, subject to management review before presentation.
• Assess staff educational needs and facilitate education opportunities; coordinate new-staff orientation with the MCO and APN.
• Help staff identify professional goals and provide opportunities to pursue them.
• Address minor performance variances and minor disciplinary counseling; consult management when written disciplinary action may be warranted.
• Pursue personal and professional growth, stay current with standards of care, and earn 10 continuing education hours annually, including 8 pediatric-specific hours.
• Participate in professional organizations, continuing education, and unit and hospital committees.
• Maintain pediatric clinical expertise and serve as a resource and role model for clinical care.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible shifts and on-call work, incentive pay for select positions, and opportunity for annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed