Assistant Clinical Manager - Labor and Delivery

Advocate Health • Chicago, IL

27d • $44 - $66

About The Position

The Assistant Clinical Manager assists PCC leadership with the day-to-day operation of the Labor and Delivery department to ensure high-quality, cost-effective patient care. The role serves as a charge nurse and clinical resource, supports staffing and operational processes, promotes patient safety and service excellence, and contributes to unit and organizational performance-improvement goals.

The position collaborates with physicians, management, and other healthcare professionals; supports staff growth and development through coaching, education, competency development, and performance feedback; and helps maintain compliance with regulatory standards and hospital policies. It also responds to patient and family concerns, facilitates service recovery, and takes initiative in resolving problems and managing conflict.

This is a full-time, 40-hour-per-week position. Possible schedules include five eight-hour shifts, four ten-hour shifts, or a combination of two twelve-hour shifts and two eight-hour shifts. The employee must be available to work one late shift per week to connect with the night shift. The role requires current clinical expertise in the specialty and ongoing professional development, including 10 continuing education hours annually, 8 of which must be pediatric-specific.

Requirements

• At least 5 years of Labor and Delivery, OB Triage, and High-Risk OB experience.
• 2–3 years of previous leadership experience.
• Content expertise in Labor and Delivery.
• Bachelor of Science in Nursing (BSN) required.
• Current Registered Nurse (RN) licensure; Illinois Licensed Professional Registered Nurse certification is required as applicable to the specialty.
• Ability to assume a charge nurse or schedule coordinator role.
• Ability to communicate effectively and work cohesively with a diverse work group.
• Skills specific to the unit's specialty.
• CPR certification.
• Ability to travel locally, work in stressful conditions and difficult situations, and adapt to a changing environment.
• Ability to cooperate and work well with others and make sound, timely decisions.
• Ability to lift and bend; able to lift up to 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.
• Ability to function in a fast-paced environment with established time constraints.
• Ability to demonstrate knowledge and skills for care appropriate to patients' ages, including child development, adolescent behavior, and age-specific needs.

Nice To Haves

• Master's degree preferred.
• Inpatient OB RNC certification preferred.
• Specialty-focused continuing education and/or certifications may be required based on department discretion.

Responsibilities

• Serve as charge nurse and assign patient-care and non-patient-care duties safely and effectively.
• Maintain staffing in accordance with established policies and patient volume.
• Collaborate with physicians, management, and other healthcare professionals to promote quality care and patient satisfaction.
• Prioritize duties and responsibilities to contribute to system, site, and unit goals.
• Ensure census, acuity, and staffing are reported accurately at designated times.
• Ensure Point of Care Testing supplies, code carts, and code boxes are accounted for.
• Ensure appropriate supplies are available to staff through Lawson.
• Monitor and edit Report Express reports in a timely manner.
• Ensure compliance with applicable regulatory standards and hospital policies and procedures.
• Promote patient safety by reporting issues through established channels and participating in safety initiatives as requested.
• Apply performance-improvement principles and assist with performance-improvement processes and data collection.
• Respond promptly to patient and family concerns and refer complex issues to management.
• Support unit performance-improvement plans, indicators, and outcomes; recommend improvements and contribute to organizational goals.
• Maintain current knowledge of the organization's mission, philosophy, policies, and procedures.
• Serve as a clinical resource and role model for staff and clinical care.
• Collaborate with the healthcare team to facilitate care management.
• Model Service First practices and facilitate staff adherence to courtesy standards and scripts; facilitate service recovery.
• Take initiative in problem resolution and conflict management.
• Work with PCC leadership to support a positive work environment, staff growth, development, and job satisfaction.
• Refer major rule violations and work-performance issues to management through the established chain of command.
• Assist with staff education and in-service tracking, development of competencies and skills checklists, and coverage that enables staff to attend in-services.
• Coach and mentor staff, conduct timely and objective performance pathways for assigned staff, and address minor performance variances and disciplinary matters; consult management when written disciplinary action may be warranted.
• Assess staff educational needs, facilitate education opportunities, and coordinate new-staff orientation with the MCO and APN.
• Help staff identify professional goals and provide opportunities to pursue them.
• Maintain professional growth and current clinical knowledge through literature, educational events, resources, networking, professional organizations, and continuing education.
• Earn 10 continuing education hours annually, including 8 pediatric-specific hours.
• Serve on unit and hospital committees.
• Provide age-appropriate care and apply knowledge of growth and development across the lifespan.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select shifts or on-call work, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager