Assistant Clinical Manager - Family Medicine - Days

VCU Health•Richmond, VA

23h•Onsite

About The Position

The Family Medicine Clinic at Hayes. E Willis Health Center provides full family medicine services for a variety of needs, primarily caring for underserved populations from newborn to geriatric. Services include preventative care, chronic disease management, sick visits, substance abuse treatment, and transgender care. RNs work with a dedicated team of CMAs and providers to ensure continuity of care. Clinic hours are Monday-Friday 7:45 am-4:45 pm, with nurses working one late day per week (8:30 am-5:30 pm). The clinic offers free onsite parking. We are seeking a team member committed to patient-centered care and compassion. The Assistant Clinical Manager facilitates patient flow, coordinates activities and communication for the clinical team during their assigned shift. They serve as a resource and leader for patients, staff, healthcare providers, administration, and other disciplines in collaboration with the clinical manager and other clinic leadership. The Assistant Clinical Manager ensures efficient, caring, and courteous patient care delivery. They actively support the culture, processes, and optimization of nursing practice to maintain VCU Health System's recognition for nursing excellence and Magnet Hospital status. This role may manage an assigned area with a high visit volume (up to 5000 visits annually), multiple providers and/or specialty areas, a geographically isolated area, a complex patient population, and may supervise multiple clinical and non-clinical staff. The position is a leadership role responsible for efficient clinical workflows, day-to-day staffing, clinic supply chain management, patient engagement, and team member engagement. The Assistant Clinical Manager is a critical member of the leadership team.

Requirements

Current RN licensure in Virginia or eligible compact state
Bachelor’s Degree from a professional nursing program recognized and or approved by the corresponding Board of Nursing.
Minimum of three (3) years of clinical experience with at least one year as an RN.
Cultural Responsiveness

Nice To Haves

Certification in specialty area.
Charge Nurse or supervisory experience preferred or demonstrated leadership skills in previous roles
Experience in Academic Health Care experience
Experience with similar patient population in an ambulatory care either setting or as applicable to area of practice

Responsibilities

Facilitates patient flow, coordinates activities and communication for the clinical during his/her assigned shift.
Serves as a resource and leader for patients, staff, health care providers, administration, and other disciplines in collaboration with the clinical manager and other clinic leadership.
Ensures that patient care is delivered to all patients in an efficient, caring, and courteous manner.
Actively supports culture, process, and optimization of nursing practice.
May manage an assigned area that includes: A) high visit volume of up to 5000 visits annually B) multiple providers and/or specialty areas C) clinic is a geographically isolated area D) complex patient population E) may supervise multiple clinical and nonclinical staff.
Serves as a leader in collaboration with other clinic leadership and is responsible for maintaining efficient clinical workflows, day to day staffing, clinic supply chain management, patient engagement, team member engagement.
Participates as a critical member of the leadership team.
Supervises care provided by maintaining high visibility to patients/families and staff in clinical area(s).
Shares accountabilities with manager for unit/department/organizational goals achievements including patient experience, team member engagement and continuous process improvement.
Manages staff in collaboration with appropriate leadership staff to include recruitment, retention, coaching, training, evaluation and development, as well as preparation and delegation of work schedules and workflow in conjunction with regional clinical manager.
Provides leadership and serves as a resource in the provision of patient care and unit activities including workflow implementation, ordering of supplies, staffing model changes.
Assists staff in development of problem solving and decision-making skills in collaboration with local leadership.
Maintains all records pertaining to staff competency and quality audits and other related records.
Collaborates with leadership to review and advise clinic fiscal needs.
Reinforces, and role models a holistic approach in preserving a therapeutic nurse/patient relationship throughout the health care continuum.
Assists in the adaptation of communication styles and techniques based on individual patient and or family needs.
Communicates with patients to resolve questions or concerns and role models appropriate responses to patient/family concerns.
Identifies potential safety hazards and uses BEEP tools to resolve.
Escalates safety incidents when necessary.
De-escalates behaviors that can create potential safety concerns and escalates to the appropriate level.
Participates in appropriate analysis, follow-up, and prevention of further safety events.
Empowers staff to assist patients throughout the health care continuum, gain sense of control and participate in their recovery.
Promotes a climate of holistic, non-judgmental care, relationship-based care.
Anticipates variables affecting patient comfort by observing for verbal or nonverbal behaviors that indicate patient and visitor discomfort, pain, distress or dissatisfaction.
Role models how to promote positive patient outcomes by advocating for patients through adapting and challenging current systems.
Maintains an environment that is conducive to positive learning experiences for students and healthcare professionals.
Promotes and assists staff within their scope of practice in using a variety of teaching strategies appropriate to the patient/visitor and staff needs.
Serves as a clinical resource to all staff and students.
Is committed to continuous learning through participating in educational and professional improvement programs.
Creates an environment that promotes educational growth opportunities for nursing staff (i.e. PAP, specialty certification, support towards advanced degree).
Encourages and facilitates Evidence Based Practice Projects, and disseminates findings.
Coordinates with Nurse Clinician and Clinical Manager to ensure educational requirements and clinical competencies are maintained for clinical staff.
Demonstrates competent use of the nursing process as a problem-solving model.
Focuses on the overall needs of the clinic and assesses patient/staff in need of assistance.
Manages the flow of the clinic for consistency and efficiency of care and assists with the prioritization of activities for patients on the unit.
Takes a proactive role in implementing multidisciplinary coordination of care for specific patient population.
Coordinates a safe and timely direct admission/discharge process to optimize clinic capacity.
Takes appropriate actions to enhance positive outcomes, even in the most challenging situations.
Promotes high-level, cost-effective care in clinic through team assignments, by assessing adequacy of resources for patient care, anticipating staffing needs and going into staffing when needed (up to 80%).
Collaborates on and demonstrates professionalism, and understanding for peers and other clinical disciplines and participates as an effective member of the patient care team to formulate an integrated approach to care.
Participates or leads department/organization-wide committees that improve patient care or administrative systems.
Effectively communicates concerns and seeks guidance when needed in resolving problems from appropriate clinical and/or administrative leaders in a timely manner.
Successfully manages concerns from patients, families and other departments and follows to resolve.
Refers unresolved issues to the appropriate leader.
Adapts to rapid change and serves as a positive role model during change initiatives.
Reinforces an environment that fosters open communication and mutual respect among caregivers and between staff, patients, and visitors.
Collaborates with management and participates or leads performance improvement projects.
Participates in the interdisciplinary model in a collaborative and holistic approach to patient care and leads clinic throughput.
Adheres to regulatory standards/guidelines (CMS, Joint Commission, CGCHAPS, etc.) in personal practice by role modeling those standards.
Collaborates to develop action plans with leadership for improvement/ compliance (CMS, Joint Commission, CGCHAPS, etc.).
Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit.