Assistant Clinic Manager - Primary Care Los Altos

Stanford Health Care • San Antonio, TX

11d • Onsite

About The Position

This position provides on-site supervision and support for ambulatory clinic day-to-day operations. Plans, organizes, manages and coordinates clinic services and staff to achieve continuous and optimal patient care within a clinic that may span across multiple sites or consist of multiple specialties.

Requirements

• Associate's degree in a work-related field/discipline from an accredited college or university (required).
• Relevant experience in lieu of degree may be considered.
• Relevant experience in lieu of degree is in addition to the experience requirements for this position.
• Three (3) years of progressively responsible and directly related work experience
• Ability to adjust communications to fit the needs and level of understanding of the receiver
• Ability to coach and motivate team members
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
• Ability to plan, direct, train, supervise and evaluate the work of subordinates
• Ability to provide leadership and influence others
• Ability to solve problems and identify solutions
• Knowledge of computer systems and software used in functional area

Nice To Haves

• None

Responsibilities

• Assists the manager in developing and monitoring the supply budget.
• Audits staff performance of front desk, phone, back office and scheduling functions.
• Coaches staff and addresses performance issues as they arise.
• Coordinates staff schedules (including lunches and breaks) to ensure appropriate staffing and adhere to policy.
• Reassigns staff as necessary to provide adequate coverage.
• Delivers performance evaluations in collaboration with the Practice Manager and as appropriate.
• Ensure the approved process for using Trust Commerce is followed by staff and self.
• Hires staff and evaluates performance.
• Observes work being performed and monitors the outcome of work.
• Orients staff to LPCH, ACC and SHC Clinic specific policies and procedures.
• Oversees authorization and front-end billing issues.
• Oversees minute to minute clinic flow and ensures that patients are being taken care of in an efficient, compassionate and courteous manner.
• Coordinates staffing of the check in and check out functions to optimize patient through put.
• Provide on site supervision to clinic staff.
• Reviews and signs off on daily clinic deposits.
• Works with other Clinic Supervisors and Practice Managers to coordinate staffing between clinics as necessary to best serve patient and provider needs.
• Works with physicians and other providers to develop efficient schedule templates.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
• Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
• C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
• Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
• You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination
• Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
• Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.
• People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
• Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree