Assistant Chief Engineer

Hyatt Vacation Ownership

41d•$82,000 - $86,000•Onsite

About The Position

This is an exempt, salaried position responsible for supporting the management of Property Operations. The role involves supervising the distribution and quality of repair work orders, administering property policies, and assisting with preventative maintenance programs. The Assistant Chief Engineer will manage the physical plant, including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems. This role also includes ensuring open communication with associates, recommending services like painting and renovations, ordering supplies, and supervising daily operations of Engineering and related departments. Maintaining property standards involves inspecting facilities, operating essential equipment, providing 24/7 emergency response, repairing equipment, and ensuring associates have necessary supplies. Exceptional customer service is a key focus, empowering associates to provide excellent guest service and setting a positive example. Human resources activities include participating in hiring, training, communicating performance expectations, conducting orientation, ensuring associates understand company policies, cross-training, and managing associate schedules, time, and attendance. The role also involves administering disciplinary procedures, observing and providing feedback on service behaviors, ensuring associate recognition, soliciting feedback, and participating in progressive discipline procedures.

Requirements

High school diploma or GED; 4 years' experience in the engineering and maintenance or related professional area; technical training in HVAC-R (Heating, Ventilation, Air Conditioning and Refrigeration) /electrical/plumbing.
OR
2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years' experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
Driving is required for this position; screening will be required.

Responsibilities

Supervises distribution of repair work orders.
Ensures property policies are administered fairly and consistently.
Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Establishes and maintains open, collaborative relationships with associates.
Monitors timeliness and quality of completion of repair work orders.
Supervises Engineering and related areas in absence of the Director of Engineering.
Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
Ensures that regular on-going communication occurs with associates to create awareness of business objectives, communicate expectations and recognize performance.
Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Selects and order or purchase new equipment, supplies, and furnishings.
Supervises the day to day operations of Engineering and related departments.
Inspects and evaluates the physical condition of facilities to determine the type of work required.
Maintains accurate logs and records as required.
Operates generators and fire pumps as necessary.
Provides emergency response services 24/7.
Repairs equipment (e.g., refrigeration, laundry) as necessary.
Ensures all associates have the proper supplies, equipment and uniforms.
Empowers associates to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Sets a positive example for guest relations.
Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ensures associates understand Company, Resort and Departmental expectations and parameters.
Ensures associates are cross-trained to support successful daily operations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
Schedules associates to business demands and tracks associate time and attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Ensures associate recognition is taking place on all shifts.
Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
Participates in associate progressive discipline procedures.
Reviews associate satisfaction results.