Assistant Center Sales Manager, Newton

EWC Growth • Newton, MA

2d • Onsite

About The Position

The Assistant Manager (ACSM) is a high-energy, people-first leader who knows how to create an incredible guest experience while motivating a team to perform at its best. As a key member of the Center Leadership Team, the ACSM partners closely with the Center Sales Director to bring the EWC Growth culture to life daily. This role involves coaching and developing the front-of-house team, driving sales and KPIs, ensuring smooth center operations, and guaranteeing every guest leaves feeling confident, cared for, and excited to return. This is a full-time, hourly leadership position with strong earning potential, great benefits, and opportunities for career growth.

Requirements

• 2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
• Current Key Holder or emerging leader ready for the next step.
• Comfortable talking about sales, goals, and KPIs, and know how to motivate a team around them.
• Experience with POS and computerized scheduling systems; Zenoti preferred.
• Communicate clearly, professionally, and confidently.
• Stay organized and composed when things get busy.
• Bring positive energy, strong judgment, and a solutions-first mindset.
• Willingness to roll up your sleeves and lead by example.

Nice To Haves

• Love coaching people and helping them win.

Responsibilities

• Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
• Onboard new team members and set them up for success.
• Support scheduling, shift coverage, and day-to-day personnel management.
• Co-lead Strut sessions and facilitate one-on-one coaching conversations.
• Review employee timesheets and support accurate payroll processing.
• Create a culture of accountability, energy, teamwork, and results.
• Lead from the front by educating guests on Wax Passes, Services, and Products.
• Help the team achieve sales and performance goals through coaching and real-time feedback.
• Support guest acquisition, retention, and retail sales initiatives.
• Help develop and execute local store marketing efforts through grass-roots marketing opportunities.
• Set the standard for guest experience from check-in to check-out.
• Process appointments, payments, refunds, and guest requests with confidence and professionalism.
• Optimize the Reservation Book based on guest needs and Associate availability.
• Monitor guest satisfaction and step in quickly to resolve concerns.
• Ensure every interaction reflects the EWC Growth standard.
• Support weekly and monthly retail and COGS inventory counts.
• Complete weekly bank deposits and cash reconciliation.
• Help oversee center cleanliness, safety, maintenance, and organization.
• Keep the front desk, storage areas, and shared spaces guest-ready at all times.
• Jump in wherever needed to keep the team and center performing at their best.

Benefits

• $19–$23/hour, based on experience, plus serious earning potential: Up to $6,000 in annual commission based on monthly sales targets
• Additional commission on Wax Pass sales
• Medical, Dental + Vision insurance
• 401(k) plan
• Life insurance
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed